Cafe Manager

Overview

We are looking for a Café Manager to organize daily operations and motivate our staff to provide excellent customer service.

Café Manager responsibilities include scheduling shifts for baristas and staff, monitoring daily expenses and revenues, and ordering supplies like coffee, milk, and snacks, as needed.

To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement, and maintain our reputation as a favorite local spot.

Visit our website for all of our amazing perks, view testimonials and more! Boyne Highlands Employment.

Responsibilities

Manage day-to-day operations of the Café- Hire and onboard new staff and baristas- Train employees on drinks preparation and proper use of coffee equipment- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)- Maintain updated records of daily, weekly and monthly revenues and expenses- Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)- Advise staff on the best ways to resolve concerns with guests and deliver excellent customer service- Ensure all Café areas are clean and tidy- Nurture friendly relationships with customers to increase loyalty and boost our reputation

Qualifications

Hands-on experience with professional coffee machines; sales skills, retail sales experience, merchandising skills. Availability to work within opening hours (including weekends and holidays);

Excellent communication skills with the ability to manage and motivate a team; High school diploma; Additional certification (e.

g. in Business Administration or Hospitality) is a plus.