Board Administration Specialist (Technician III) - DORA: Professions and Occupations

Board Administration Specialist (Technician III) - DORA: Professions and Occupations Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4063246) Apply  Board Administration Specialist (Technician III) - DORA: Professions and Occupations Salary$3,881.00 - $4,678.00 MonthlyLocation Denver, COJob TypeFull TimeJob NumberSJA-9508-5/2023DepartmentDepartment of Regulatory AgenciesDivisionDivision of Professions and OccupationsOpening Date06/01/2023Closing Date6/14/2023 11:59 PM MountainPrimary Physical Work Address1560 Broadway, Denver, CO 80202

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Department InformationThis announcement may be used to fill multiple vacancies. The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. DORA is a progressive, innovative government agency where employees and customers alike are valued. If you are interested in becoming a part of an environment where creative thinking, customer service, and protecting consumers through healthy regulation is valued, DORA is the place for you! In addition to rewarding, challenging, and meaningful work, the State of Colorado at the Department of Regulatory Agencies offers an excellent total compensation package including:

Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.

Extensive work-life programs such as a telecommuting program, flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!

Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

Bike-to-work programs, including access to storage lockers and bike racks.

Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

Medical and Dental Health Insurance for employees and optional coverage for their dependents.

Life Insurance for employees, and optional coverage for their dependents.

Paid Time Off, including 11 paid holidays.

Short and long-term disability coverage.

Tuition assistance program.

Description of JobThe Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, businesses, and the corollary regulatory environment.The Programs work unit exists to ensure consumer protection through the regulation of Certified Public Accountants (CPA) and CPA firms, Nursing Home Administrators, Optometrists, Podiatrists, and Veterinarians along with other professions that may be identified. The position works to assist with regulatory compliance, including ensuring those licensed and practicing under the various Practice Acts are complying with minimal statutory standards. This position also assists with coordinating the disciplinary process to enforce the statutory requirements in accordance with the Colorado Revised Statutes. This work unit focuses on supporting the board, program director, and the division by accomplishing the strategic measures of the division, including improving customer service, reducing fees, and protecting consumers.Position: SJA 9508This position provides support to the program area by: performing administrative and technical functions necessary for daily operations including; application review and processing, processing of licensing/certifications/registrations, complaint intake, complaint/response processing, referrals to internal program areas and external agencies, monitoring compliance with board orders and disciplinary actions, and other follow-ups as directed by the program director by conducting verbal and written communication with the public, licensees/registrants, advisory committee, board’s members, and division’s staff which includes the Offices of Licensing, Investigation and Inspections, the Expedited Settlement Program, and the Office of the Attorney General.Duties include, but are not limited to:

Collecting, processing, evaluating non-routine applications, and supporting documentation for licensure by examination, endorsement/reciprocity, and renewal/reinstatement that cannot be approved in the centralized licensing unit;

Maintaining and preparing non-routine licensing files for permanent record retention;

Entering data into the division’s licensing and regulatory platform to update the status of various applications;

Assisting with planning and scheduling of advisory committee and board meetings, ensuring legally sufficient posting of the meetings, and working with centralized staff to ensure it is posted correctly on the DORA website;

Writing and preparing a timely detailed agenda, and creating agenda packets, minutes, and public notices for the board and advisory committee meetings;

Preparing all per diem and travel expenses for board members and working with fiscal operations to process those requests;

Providing administrative support for meetings, including meeting set-up, break-down, provision of AV support, and keeping meeting’s minutes;

Creating technical reports and summaries on special projects or board’s issues for the program director through researching historical data, gathering information, analyzing data, and identifying problem areas and trends;

Composing legally defensible, accurate, and timely correspondence to appropriate parties including board’s orders, letters of concern, and letters of admonition that reflect the decision and direction of the board;

Assisting in the research of continuing education courses and acts as a technical resource for the person on probation;

Assisting in planning, developing, implementing needed training, and technical instruction/resources for practice monitors.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsMINIMUM QUALIFICATIONS (MQs):

Three (3) years of administrative experience in an office environment, which must include all of the following:

Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures;

Customer service experience, including managing a high volume of calls and emails, and responding to difficult customers with tact and diplomacy;

Experience working according to detailed policies, procedures, and deadlines;

Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google Drive, Google forms, Google sheets, etc.).

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.

SUBSTITUTIONS:

Graduation from an accredited college or university with a bachelor’s degree in business, business administration, public administration, or a closely related field will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

Demonstrated experience navigating and applying statutes, rules, policies, and procedures to business processes;

Experience planning, developing, and implementing training and technical instructions/resources;

Experience utilizing databases, including performing data entry;

Intermediate-level Microsoft Excel experience/skills;

Experience working in the public sector for a non-profit organization, and/or in a regulatory environment;

Experience working with boards and/or commissions;

Experience working with a variety of different professionals from diverse backgrounds while exercising tact and discretion to effectively communicate in a professional manner;

Experience using and/or administering remote meetings using GoToMeeting and/or Google Meet.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

Demonstrated oral and written communication skills in order to effectively explain requirements in a clear, concise, and understandable manner;

Demonstrated attention to detail in order to evaluate documents;

Sound judgment and confidence in decision-making;

Flexibility, including the ability to manage various workloads in order to meet deadlines;

Critical thinking and analytical skills, including having the ability to evaluate and analyze reports and records in order to ensure compliance and recommend solutions;

Organizational skills, including planning, prioritization, and time management in order to meet deadlines;

Ability to conduct research and gather pertinent information;

Problem-solving skills, including the ability to analyze information and use internal guidance in order to find solutions;

Customer service skills, including the ability to diplomatically interact with difficult customers and deescalate;

Interpersonal skills, including the ability to collaborate with various stakeholders, both internal and external;

Ability to read, understand, interpret, apply, and explain statutes, rules, policies, and procedures to ensure compliance;

Accountability for work product and attendance;

Positive attitude and demonstrated ability to remain patient and compassionate when dealing with difficult customer interactions;

Ability to apply knowledge and expertise in a deadline-driven/voluminous environment;

Professional demeanor;

Proficiency in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.) and Google Suite (Doc’s, Slides, Sheets, etc.).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

The successful passing of a reference check and/or, if required, a background check.

A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.

The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.

Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.

Supplemental InformationPLEASE READ - Required Application Materials Interested individuals must submit the following online:

A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application ReviewPart of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.The State of Colorado believes that equity, diversity, and inclusion drive our success, andwe encourage candidates from all identities, backgrounds, and abilities to apply. The Stateof Colorado is an equal opportunity employer committed to building inclusive, innovativework environments with employees who reflect our communities and enthusiastically servethem. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonableaccommodation requests related to employment, including completing the applicationprocess, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at dorahr@state.co.us or call (303) 894-2441.APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpastate.personnelboard@state.co.us ), postmarked in US Mail or hand delivered ( 1525 Sherman Street, 4th Floor, Denver CO 80203 (https://www.google.com/maps/search/1525+Sherman+Street,+4th+Floor,+Denver+CO+80203?entry=gmail&source=g) ), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.