Field Service Engineer II

OverviewField Service EngineerJoin Omnicell, a pioneering force in healthcare technology, as a Field Service Engineer (FSE) I or II, where your work will directly impact patient care and outcomes. Our FSEs provide troubleshooting, repair services, and scheduled preventive maintenance for Omnicell’s pharmacy and supply automation solutions at customer sites. Your work will keep critical pharmacy and supply systems running, helping healthcare providers deliver the highest quality possible to patient care.Whether you are a Level I or Level II Engineer, you will be dispatched as needed by our 24x7 Technical Assistance Center. Our FSEs work on medication management hardware and software repairs, fixes, and troubleshooting.What's in it for you?

You can apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. Your work will help optimize healthcare delivery, directly impacting patient lives.

Learn pharmacy + nursing workflows and how medication management systems significantly drive efficiency, reduce wasteful spending, and drive higher quality patient care.

Opportunities for advancement learning specialized automated or robotic products

Field Service Engineer Level I Responsibilities and Qualifications:

As a Level I Engineer, your work will involve moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. You will regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.

Basic Qualifications:

Bachelor’s Degree in Engineering/Technology or related discipline; or

Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.Preferred Qualifications:

Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

Coursework in Network Engineering, Robotics, or Electronics

Experience working in a hospital environment

Field Service Engineer Level II Responsibilities and Qualifications:As a Level II Engineer, you will take on more advanced responsibilities. You will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. You will also be able to provide coaching and mentoring as needed.Basic Qualifications:

Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR

Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.Preferred Qualifications:

Bachelor’s Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.

Coursework in Network Engineering, Robotics or Electronics

Experience working in a hospital environment

Knowledge of FDA regulations for medical devices and Quality Management Systems

Shared Responsibilities for both Levels:

Thoroughly document all service events according to Omnicell's policies and procedures.

Meet company guidelines for response time and service levels

Escalate product bugs, malfunctions, and design issues through support channels.

Participate in various staff meetings

Maintain service quality and customer satisfaction

Manage parts inventory and return materials process

Work Conditions for both Levels:

Must be able to lift 50 lbs. to approximately 5 ft. high

Available 24 hours a day, Monday through Friday, and for weekend on-call rotations

Frequent local travel in the primary area

Backup support in adjacent areas as needed

Provide work area at home and space for trunk stock inventory

Note : The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.Join Omnicell and make a meaningful difference in healthcare and people's lives. Apply now for a rewarding career opportunity where you can put your knowledge and skills into practice, contribute to improving healthcare delivery, and help us drive the future of health technology. We look forward to welcoming you to our dynamic and dedicated team.Here is another intro and what's in it for you to consider:

Omnicell is a leading automation and business information solutions provider, enabling hospitals and other healthcare organizations to streamline patient care with sophisticated technology. We invite you to join our mission as a Field Service Engineer (FSE), a role where your contributions will have a tangible impact on improving healthcare outcomes.

As an FSE, you will be on the front lines of maintaining and repairing our pharmacy and supply automation solutions at customer sites. These solutions are critical in healthcare institutions, helping providers deliver the best possible patient care. Ensuring these systems are operating optimally makes you an integral part of a chain that directly impacts patient lives.

What's in it for you?

At Omnicell, we believe your work matters and has a real-world impact. As an FSE, you're not just a service engineer but an ambassador for patient care. By keeping our sophisticated systems running, you help healthcare providers focus more of their time on what they do best – caring for patients.

Moreover, you will work in a highly dynamic and technologically advanced environment where continuous learning and growth are the norm. You will be able to apply your technical skills and gain experience in the rapidly evolving healthcare technology sector.

Being a part of our team means contributing to a purpose that matters, with opportunities to influence the future of healthcare technology and patient care. This is not just a job; it's a career with a chance to make a difference in people's lives, including yours.

About UsDo you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.