Implementation Project Manager

In the role of Implementation Project Manager, Enterprise, your job will be to ensure

enterprise clients are ready to go live by working directly with client contacts providing

them with an excellent experience during our on-boarding process and through ongoing

relationships.This position will start working remotely and transition into a hybrid model 2-3 days/week, reporting to our new Eagan, MN office. PRIMARY RESPONSIBILITIES OF THIS POSITIONServe as the subject matter expert on all operational aspects of assignedenterprise productsServe as the primary point of contact for new clients by guiding them through their first 60 to 90 days of implementation utilizing emails, in-app tools, and facilitating client facing activitiesDelegate set-up tasks to clients and follow up to ensure completionRespond to and resolve client questions and assist with process related needs during the transition to our productsWork cross functionally to assist in supporting any development requirements or third-party integrationsAssist in building and maintaining the necessary tools and resources to enable a self-serve onboarding experience including email campaigns, in-app guides, and client facing webinarsMonitor trends in key performance indicators of client implementation success and execute on strategies to improve performanceProactively call and email assigned clinics throughout the year to check on their satisfaction and to promote customer loyaltyUp-selling of additional services, when appropriateUtilize strategies to reduce customer churnDocument and maintain processes in project management software(Monday.com)Cross train with related enterprise products and assist teammates as neededManage and follow-up on tasks in a timely mannerMeet and maintain productivity goalsOther duties as assignedthrivewithus