Customer Service Representative

If you are an outgoing, positive and motivated individual, then come to work in an exciting industry for a great company. American Fast Freight, Inc. (AFF), a subsidiary of Odyssey Logistics & Technology Corporation (OLT), is recruiting for a Customer Service Representative for the domestic freight forwarding businesses of Alaska. OLT is privately held and one of the top 100 US third-party logistics companies with operations across the US, Europe and Asia. AFF is looking for an individual to provide high-level support by assisting customers, both internal and external, and providing accurate and current data entered in all necessary systems.What We Offer:Medical

Vision

Dental

Life Insurance

Paid Holidays and Paid Time Off

401(k)

Steady, year-round work

Weekends offEssential Duties and Responsibilities:

Answer multi-phone line system and direct inquiries to personnel or department requested.

Interact with both internal and external customers

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data

Communicate effectively as the job primarily involves liaising with clients, carriers and other operational departments.Essential Duties and Responsibilities:

Answer multi-phone line system and direct inquiries to personnel or department requested.

Interact with both internal and external customers

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data

Communicate effectively as the job primarily involves liaising with clients, carriers and other operational departments.Qualifications:

HS Diploma or equivalent combination of experience and education

1-2 years of experience in an office environment, preferably in transportation or freight forwarding

Strong attention to detail

Ability to type (35) words per minute.

Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel, and Word

Knowledge of standard office administrative practices and procedures

Willing and able to work with all personality types, with a professional, helpful manner

Ability and desire to perform well in a fast-paced, fluid environment where tasks change quickly

Adapt to new processes quickly and streamline current processes as necessary

Analytical ability is desired

Former customer service experience in a freight forwarding / LTL business is highly desirable

Must be able to pass Pre-Employment drug screening and background checkCommunication Skills:

Employee must have the ability to read, and write the English language

Have the ability to effectively communicate and present information and respond to questions from management, customers and the general public

Must be able to communicate with a positive team mentality at all times, both written and verbalReasoning Abilities:

Employee must have the ability to solve practical problems and deal with a variety of situations professionally

He/she must know how to communicate effectively for instruction and/or guidance verbally and in writingCertificates, Licenses:

N/APhysical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

Stand, walk, sit, reach with hands and arms, and talk and hear

Time sensitive data entry requirements

Low to moderate noise level

Prolonged periods of viewing a computer monitorWork Environment and Environmental Conditions:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.

Time sensitive delivery requirements

Low to moderate noise levels

Customer service demands

Fast paced environment