Associate Patient Service Specialist, PRN (As Needed) (GI)
Vacancy expired!
Associate PatientService Specialist, PRN (As Needed) (GI) 2009431 Your Role: Provides
service to patient either pre-appointment, during or post appointment with
regular guidance. Responsibilities may include inbound/outbound telephone
calls, cash management, appointment scheduling, process of insurance updates
and patient check in/out.Department/Unit Summary Vanderbilt
is a leader in treating digestive disorders. We use the most advanced
techniques and technology in the region. Our pioneering research, highly
trained providers and dedicated staff have led U.S. News and World Report to rank us among the top 25 digestive
disease centers in America.Our diagnostic
and treatment center is absolutely state-of-the-art. Our highly specialized
physicians and advanced nurse practitioners are experts in diagnosing and
treating digestive disorders. We work with other specialists at Vanderbilt to
find the best treatments for our patients, so you can count on receiving
excellence in complete care here.Discover VanderbiltUniversity Medical Center: Located
in Nashville, Tennessee, and operating at a global crossroads of teaching,
discovery and patient care, VUMC is a community of individuals who
come to work each day with the simple aim of changing the world. It is a place
where your expertise will be valued, your knowledge expanded and your abilities
challenged. It is a place where your diversity — of culture, thinking, learning
and leading — is sought and celebrated. It is a place where employees know they
are part of something that is bigger than themselves, take exceptional pride in
their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance
health and wellness through preeminent programs in patient care, education, and
research.Shift Hours: This position is Monday– Friday (Days) and is PRN (as needed) as business dictates.
Click
here to view how Vanderbilt Health employees celebrate the difference they make
every day:Celebrate 2019 VUMCRecent Accomplishments: Because
we are committed to providing the best in patient care, education and research,
we are proud of our recent accomplishments:·
US News & WorldReport: #1 Hospital in Tennessee, #1 Health
Care Provider in Nashville, #1 Audiology ( BillWilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 12 adult and 10
pediatric clinical specialties ranked among the nation's best, #15 Education
and Training·
Truven HealthAnalytics: among the top 50 cardiovascular
hospitals in the U.S.·
Becker's HospitalReview: one of the "100 Greatest
Hospitals in America"·
The Leapfrog Group: grade "A" in Hospital Safety Score·
National Institutes ofHealth: among the top 10 grant awardees for
medical research in the US·
Magnet RecognitionProgram: Vanderbilt nurses are the only
group honored in Tennessee·
Nashville BusinessJournal: Middle Tennessee's healthiest
employer Key Responsibilities: Conducts patient check-in andcheck-out.
Schedules appointments throughclinical communication or direct request.
Provides positive first impressionsutilizing customer service skills.
Ensures point of servicecollections.
Manages reception area,maintains orderly appearance of reception area; ensures method foraccountability of each patient check-in; proactively communicatesappointment updates with patients.
The responsibilities listed area general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:CUSTOMER SERVICE (NOVICE): - A continuing focus on the needs and
requirements of customers, anticipating their needs, remaining sensitive to
customers while performing services for them, responsive to customer needs.PATIENT SCHEDULING (FUNDAMENTAL AWARENESS): - The ability to coordinate
and schedule patient appointments, surgeries and other office visits with
various computer systems in the hospital or clinic.MEDICAL TERMINOLOGY & DOCUMENTATION (FUNDAMENTAL AWARENESS): - The
ability to comprehend medical terminology and documentation in an office, or
surgical setting.PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS): - The ability to receive
and record patient information.CORE ACCOUNTABILITIES: OrganizationalImpact: Performs clearly defined tasks and methods described in detail toachieve standardized solutions that impact own performance with regular guidance.
ProblemSolving/ Complexity of work: Follows a well established process to solveroutine problems where solutions are clearly prescribed.
Breadth ofKnowledge: Has basic job knowledge of systems and procedures that arecommon to own job.
Team Interaction:Individually contributes to the team.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (S1):DevelopsSelf and Others: Continuously improves own skills by identifyingdevelopment opportunities.
Builds andMaintains Relationships: Seeks to understand colleagues priorities,working styles and develops relationships across areas.
-Communicates Effectively: Openly shares information with others andcommunicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S1):ServesOthers with Compassion: Invests time to understand the problems, needs ofothers and how to provide excellent service.
SolvesComplex Problems: Seeks to understand issues, solves routine problems, andraises proper concerns to supervisors in a timely manner.
OffersMeaningful Advice and Support: Listens carefully to understand the issuesand provides accurate information and support.
ENSURING HIGH QUALITY (S1):PerformsExcellent Work: Checks work quality before delivery and asks relevantquestions to meet quality standards Ensures continuous improvement.
EnsuresContinuous Improvement: Shows eagerness to learn new knowledge,technologies, tools or systems and displays willingness to go above andbeyond.
FulfillsSafety and Regulatory Requirements: Demonstrates basic knowledge ofconditions that affect safety and reports unsafe conditions to theappropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S1):-Demonstrates Accountability: Takes responsibility for completing assignedactivities and thinks beyond standard approaches to provide high-qualitywork/service.
StewardsOrganizational Resources: Displays understanding of how personal actionswill impact departmental resources.
Makes DataDriven Decisions: Uses accurate information and good decision making toconsistently achieve results on time and without error.
FOSTERING INNOVATION (S1):GeneratesNew Ideas: Willingly proposes/accepts ideas or initiatives that willimpact day-to-day operations by offering suggestions to enhance them.
AppliesTechnology: Absorbs new technology quickly; understands when to utilizethe appropriate tools and procedures to ensure proper course of action.
Adapts toChange: Embraces change by keeping an open mind to changing plans andincorporates change instructions into own area of work.
High School Diploma or GED (or equivalent experience) and < 1 year relevant experience.Preferred Education,Skills, and Experiences: Strongcustomer service experience is critical for this position
Telephoneetiquette
Abilityto get the job done and maintain a smooth clinic flow
Teamplayer
Detail-oriented
Medicaloffice / clinic experience highly desired
Internalcandidates preferred
Familiarwith EPIC
Physical Requirements/Strengths needed & Physical Demands:Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
MovementOccasional: Standing: Remaining on one's feet without moving.
Occasional: Walking: Moving about on foot.
Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
Occasional: Push/Pull: Exerting force to move objects away from or toward.
Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Occasional: Bimanual Dexterity: Requiring the use of both hands.
Frequent: Sitting: Remaining in seated position
Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
SensoryContinuous: Communication: Expressing or exchanging written/verbal/electronic information.
Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
Environmental ConditionsJob Accounting and FinanceOrganization: GI Non-Clinical 200178Title: Associate Patient Service Specialist, PRN (As Needed) (GI)Location: TN-Nashville-Vanderbilt Health One Hundred Oaks (OHO)Requisition ID: 2009431Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.
Vacancy expired!