11 Oct
Associate Patient Service Specialist, PRN (As Needed) (GI)
Tennessee, Nashville 00000 Nashville USA

Vacancy expired!

Associate PatientService Specialist, PRN (As Needed) (GI) 2009431 Your Role: Provides

service to patient either pre-appointment, during or post appointment with

regular guidance. Responsibilities may include inbound/outbound telephone

calls, cash management, appointment scheduling, process of insurance updates

and patient check in/out.Department/Unit Summary Vanderbilt

is a leader in treating digestive disorders. We use the most advanced

techniques and technology in the region. Our pioneering research, highly

trained providers and dedicated staff have led U.S. News and World Report to rank us among the top 25 digestive

disease centers in America.Our diagnostic

and treatment center is absolutely state-of-the-art. Our highly specialized

physicians and advanced nurse practitioners are experts in diagnosing and

treating digestive disorders. We work with other specialists at Vanderbilt to

find the best treatments for our patients, so you can count on receiving

excellence in complete care here.Discover VanderbiltUniversity Medical Center: Located

in Nashville, Tennessee, and operating at a global crossroads of teaching,

discovery and patient care, VUMC is a community of individuals who

come to work each day with the simple aim of changing the world. It is a place

where your expertise will be valued, your knowledge expanded and your abilities

challenged. It is a place where your diversity — of culture, thinking, learning

and leading — is sought and celebrated. It is a place where employees know they

are part of something that is bigger than themselves, take exceptional pride in

their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance

health and wellness through preeminent programs in patient care, education, and

research.Shift Hours: This position is Monday– Friday (Days) and is PRN (as needed) as business dictates.

Click

here to view how Vanderbilt Health employees celebrate the difference they make

every day:Celebrate 2019 VUMCRecent Accomplishments: Because

we are committed to providing the best in patient care, education and research,

we are proud of our recent accomplishments:·

US News & WorldReport: #1 Hospital in Tennessee, #1 Health

Care Provider in Nashville, #1 Audiology ( BillWilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 12 adult and 10

pediatric clinical specialties ranked among the nation's best, #15 Education

and Training·

Truven HealthAnalytics: among the top 50 cardiovascular

hospitals in the U.S.·

Becker's HospitalReview: one of the "100 Greatest

Hospitals in America"·

The Leapfrog Group: grade "A" in Hospital Safety Score·

National Institutes ofHealth: among the top 10 grant awardees for

medical research in the US·

Magnet RecognitionProgram: Vanderbilt nurses are the only

group honored in Tennessee·

Nashville BusinessJournal: Middle Tennessee's healthiest

employer Key Responsibilities: Conducts patient check-in andcheck-out.

Schedules appointments throughclinical communication or direct request.

Provides positive first impressionsutilizing customer service skills.

Ensures point of servicecollections.

Manages reception area,maintains orderly appearance of reception area; ensures method foraccountability of each patient check-in; proactively communicatesappointment updates with patients.

The responsibilities listed area general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:CUSTOMER SERVICE (NOVICE): - A continuing focus on the needs and

requirements of customers, anticipating their needs, remaining sensitive to

customers while performing services for them, responsive to customer needs.PATIENT SCHEDULING (FUNDAMENTAL AWARENESS): - The ability to coordinate

and schedule patient appointments, surgeries and other office visits with

various computer systems in the hospital or clinic.MEDICAL TERMINOLOGY & DOCUMENTATION (FUNDAMENTAL AWARENESS): - The

ability to comprehend medical terminology and documentation in an office, or

surgical setting.PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS): - The ability to receive

and record patient information.CORE ACCOUNTABILITIES: OrganizationalImpact: Performs clearly defined tasks and methods described in detail toachieve standardized solutions that impact own performance with regular guidance.

ProblemSolving/ Complexity of work: Follows a well established process to solveroutine problems where solutions are clearly prescribed.

Breadth ofKnowledge: Has basic job knowledge of systems and procedures that arecommon to own job.

Team Interaction:Individually contributes to the team.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S1):DevelopsSelf and Others: Continuously improves own skills by identifyingdevelopment opportunities.

Builds andMaintains Relationships: Seeks to understand colleagues priorities,working styles and develops relationships across areas.

-Communicates Effectively: Openly shares information with others andcommunicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S1):ServesOthers with Compassion: Invests time to understand the problems, needs ofothers and how to provide excellent service.

SolvesComplex Problems: Seeks to understand issues, solves routine problems, andraises proper concerns to supervisors in a timely manner.

OffersMeaningful Advice and Support: Listens carefully to understand the issuesand provides accurate information and support.

ENSURING HIGH QUALITY (S1):PerformsExcellent Work: Checks work quality before delivery and asks relevantquestions to meet quality standards Ensures continuous improvement.

EnsuresContinuous Improvement: Shows eagerness to learn new knowledge,technologies, tools or systems and displays willingness to go above andbeyond.

FulfillsSafety and Regulatory Requirements: Demonstrates basic knowledge ofconditions that affect safety and reports unsafe conditions to theappropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S1):-Demonstrates Accountability: Takes responsibility for completing assignedactivities and thinks beyond standard approaches to provide high-qualitywork/service.

StewardsOrganizational Resources: Displays understanding of how personal actionswill impact departmental resources.

Makes DataDriven Decisions: Uses accurate information and good decision making toconsistently achieve results on time and without error.

FOSTERING INNOVATION (S1):GeneratesNew Ideas: Willingly proposes/accepts ideas or initiatives that willimpact day-to-day operations by offering suggestions to enhance them.

AppliesTechnology: Absorbs new technology quickly; understands when to utilizethe appropriate tools and procedures to ensure proper course of action.

Adapts toChange: Embraces change by keeping an open mind to changing plans andincorporates change instructions into own area of work.

High School Diploma or GED (or equivalent experience) and < 1 year relevant experience.Preferred Education,Skills, and Experiences: Strongcustomer service experience is critical for this position

Telephoneetiquette

Abilityto get the job done and maintain a smooth clinic flow

Teamplayer

Detail-oriented

Medicaloffice / clinic experience highly desired

Internalcandidates preferred

Familiarwith EPIC

Physical Requirements/Strengths needed & Physical Demands:Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

MovementOccasional: Standing: Remaining on one's feet without moving.

Occasional: Walking: Moving about on foot.

Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

Occasional: Push/Pull: Exerting force to move objects away from or toward.

Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

Occasional: Bimanual Dexterity: Requiring the use of both hands.

Frequent: Sitting: Remaining in seated position

Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

SensoryContinuous: Communication: Expressing or exchanging written/verbal/electronic information.

Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental ConditionsJob Accounting and FinanceOrganization: GI Non-Clinical 200178Title: Associate Patient Service Specialist, PRN (As Needed) (GI)Location: TN-Nashville-Vanderbilt Health One Hundred Oaks (OHO)Requisition ID: 2009431Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.

Vacancy expired!


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