Call Center Assistant
Vacancy expired!
Under close supervision, this position will support external/internal clients and customers by directing phone calls, routing complaints, and providing first in class customer service.
Key Responsibilities:
Act as face of J.B. Hunt by answering and directing incoming and/or outgoing phone calls.
Research and report on client complaints, route client complaints, and ensure that client is addressed in a timely manner.
Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry .
Additional projects/tasks as needed.
Minimum Qualifications:
High School Diploma or GED equivalent with up to 1 year customer service-related experience
Preferred Qualifications:
College degree in progress with up to 1 year of customer service experience
Ability to work both individually and as a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Knowledge of J.B. Hunt
Proficient Computer Skills including Microsoft applications
Telecommunication manners, patience, customer service
Vacancy expired!