Client Care Coordinator (C3) - Big Island

Owned and operated by local Kama’aina, Premier Restoration Hawaii is one of Hawaii’s oldest, largest, and most respected restoration and reconstruction companies. Our 100+ employees located on Oahu, Maui and the Big Island are some of the best in the business at fixing the damage done by water, fire, mold and wind.We are currently hiring for a Client Care Coordinator (C3) for our Kona Office. The C3 plays a critical role in our organization that is at the center of coordinating new projects and keeping current projects on track.Our core values are very important to us, if you connect with them and see a good fit for the skills required, give us a call!Core Values:Customer FirstCommunicationTeamPlay to winPride in workEssential DutiesReceive new calls for serviceCreate projects in DashSend new leads to leads email distoCreate folder structure in CS for new leadsSchedule Matterport per inspection guidelinesSecure work auth or contractComplete customer responsibility formsSecure payment concurrent with contractEnter pre-production date when all is receivedUpload all docs to DashFollow up weekly until sold or closedNotify supervisor of new projectEnter date startedFollow up with customer weeklyCreate paper project folderFollow up with Customer WeeklyRequest progress invoicing per contract or as directed by foreman or supervisorCreate links for other services neededSecure signed T&M pricelistReview project for final invoicingSolicit revisions from estimators if neededComplete file quality checklistEmail accounting for invoiceOnce email is received, email to customer & adjusterIf multiple invoices, send in one email with breakdownSchedule Matterport inspection per inspection guidelinesFollow up for payment weekly- first 45 days, follow AR checklistSend final paid invoicesMust have excellent customer service skills. Experience in the restoration industry is a plus. We are willing to train the right person for the role.Great benefits:Paid Time OffHealth, Dental, & Vision InsuranceMatching 401(K) PlanAt Premier Restoration Hawaii, our mission as Kama’aina just like you, is to help the people and businesses of Hawaii get their lives back to normal as quickly as possible. We work as a team on all levels, serving our community with compassion, respect and honor and treating every emergency as if it were our own. Operating under the original name Maui Fire & Flood, our company, over the last 15 years, has gained statewide awareness as one of the best restoration and reconstruction services. No matter the size or scope of your restoration needs, we’ll be there to get your home, business or facility back to normal.All offers of employment will be contingent on passing a background check and drug screen.Please apply online with Premier Restoration Hawaii at: https://premier-restoration-hawaii.prismhr-hire.com/job/202049/client-care-coordinator-c3-big-island?s=cl