Consumer Insights Manager

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry.

Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.

S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

THE ROLE

Tuned In To You. At DISH, this is a long-term commitment to a customer first culture. The expanding Consumer Insights division is at the heart of delivering to the business market intelligence and actionable insights rooted in the voice of the consumer.

This consumer understanding helps our team guide strategy and influence decision-making to ultimately deliver more meaningful solutions and increase revenue.

The rapid change within the entertainment and wireless industries presents exciting opportunities for research to drive action, and you will have the opportunity to earn a seat at the table with cross-functional leaders across DISH, SlingTV, Boost mobile and 5G wireless lines of business.

This specific new position is expected to support the needs for the recent acquisition of Boost mobile at approximately 50% of time.

In order to build and improve the business, we need someone who has both the patience to listen and the curiosity to ask meaningful questions.

We need someone as passionate about communicating inspiring insights as they are about discovering them. And, we need someone who wants to be at the heart of delivering unbiased data and actionable insights to drive decisions.

We need someone who is not afraid to roll up their sleeves and work across a wide variety of projects (e.g., advertising performance, brand tracking, positioning and messaging strategy, product and promotion development, segmentation, pricing, customer satisfaction).

If this describes you, we encourage you to read on.

RESPONSIBILITY OVERVIEW

Utilize sound methodologies and cost-effective solutions, including full internal implementation to drive the optimal solution and outcome.

Must be comfortable with all phases of research including questionnaire design, tabulation, analysis, reporting and presentation

Develop qualitative / quantitative solutions to best meet business objectives. Manage and coordinate multiple projects simultaneously with minimal supervision

Assess the information needs of the organization and ensure that transferred knowledge is unbiased, integrated and synthesized to provide clear, actionable, and impactful insights and business recommendations

Champion and socialize learning broadly with partners and throughout the organization to extend consumer understanding well beyond the insights function (e.

g., marketing, product development, retailers, sales, customer service, retention, ad agencies, etc.

WHAT TO BRING TO BE SUCCESSFUL

Bachelors degree in business, marketing or marketing research (MBA considered an advantage)

A minimum of 7 years experience in qualitative and / or quantitative marketing research (some supplier side research experience considered an advantage)

Minimum 3 years experience in supervising and / or training subordinates with passion for building, leading and inspiring a team

Strong persuasion and influencing skills

Experience with various data collection methods (qualitative and quantitative methods)

Experience with cross-tabulation portals and / or analytical software (e.g., SPSS, SAS) required

INSIGHTS TEAM CULTURE

We earn autonomy to work on meaningful projects by building organizational wide trust and achieving executive alignment

We are passionate about our work we strive to create change what we believe in

We are collaborative we continually work to build bridges across the organization because we are all one team

We trust and root for each other we learn from each other and we win as a team

We seek out the best of the best, and give them a remarkable opportunity and support to be part of the big changes ahead.

We look forward to hearing from you.