Sales and Service Specialist

Job Description

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO.

This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and / or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services.

Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting / serving the Boss and efficiently completing basic vehicle service tasks as required.

Hybrid Role

Customer service, sales, customer issue resolution- 75%

Basic vehicle service tasks, Oil, tires, fluids- 25%

Store operations, opening / closing, inventory, displays- as needed basis

Growth and career development role

May assist Manager or act as Manager-On-Duty in certain circumstances or to support development

Will learn all aspects of store operations and flex between front / back shop tasks

Qualifications

Minimum requirements

High School Diploma or equivalent

Valid automobile driver’s license

Customer service and career growth mindset

Ability to complete required store education courses and modules required for this position

Ability to learn and perform basic vehicle service tasks

Ability to learn and operate store systems

Preferred

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

Previous consumer retail sales experience

Previous automotive experience a plus

Previous management / supervisory experience a plus

Regular