IT End User Support

Job Description

Provides technical assistance and support to end users of IT delivery system hardware, software, and networks (voice, video, and data) to resolve end-user computing problems at the end-user’s location

May work directly with any and all end-users, or exclusively with an identified subset of end-users, (i.e., the company executives and their office administrators, or Engineering end-users), providing guidance on effective use of delivery systems products and services

Requires confidential handling of any information that is seen during the support of the executives

Utilizes knowledge of desktop computing systems hardware, software, and/or network systems or components to resolve issues

Applies knowledge of high-end, specialized-capability, or personal-productivity-type components located in the immediate user/customer area (e.g., scientific and engineering workstations, personal computers, etc.), including the hardware architecture, software architecture, tools, and interfaces applicable to the specific products and services being provided, to assigned projects

Uses knowledge of applicable computing disciplines (e.g., change configuration, problem, performance, and operational management, etc.) to ensure that customer delivery systems requirements are met in a cost-effective manner that complies with company standards, policies, and procedures, and regulatory

Requirements:

Windows Desktop Support

Basic Network Skills

Past experience with Manufacturing applications or processes (preferred not required)

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.