Company OverviewPattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence. Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises. Headquartered in the United States, Pattern has a global portfolio of more than 35 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.JOB PURPOSEReporting to the Senior CRM Product Manager, the Salesforce Business Analyst & Administrator, Temp will support various key departments in the organization such as Origination, External Affairs, Finance, Operations, Project Execution, and other internal stakeholder teams by ensuring a smooth day-to-day administration of system processes, solution design, declarative configurations, and continuous platform maintenance. Additionally, the candidate will use their knowledge of the Salesforce Lightning platform and be a key contributor in successfully completing release lifecycles which includes scheduling, coordinating, planning, and controlling the development and delivery releases. Salesforce CRM is a new system at Pattern Energy and this role is a crucial link between system end users and software, as well as the internal and external functional and technical teams that support it. This role will be an integral part of an agile team working closely with the Senior CRM Product Manager and other team members, to provide day-to-day support, resolve a variety of complex issues, and guide new users in the system. The Salesforce Business Analyst & Administrator should be comfortable maintaining and managing system users and translating user business needs into technical solutions. Our team places a significant emphasis on user support. As a result, the Salesforce Business Analyst & Administrator role involves finding enjoyment in various user management tasks. These tasks encompass conducting new user training, collecting feedback, prioritizing, and promptly resolving issues, troubleshooting, and debugging application systems.Furthermore, the Salesforce Business Analyst & Administrator should aim for professionalism, responsiveness, and meticulous attention to detail while managing multiple concurrent deliverables.Key AccountabilitiesDay-to-day System Support (60%):
Responsible for day-to day maintenance, execution of approved configurations, user support, and improvement of our evolving CRM platform.
Skillfully employ Azure DevOps to capture business requirements and provide daily technical support and issue resolution, encompassing the management of boards, repositories, pipelines, test plans, and other functionalities.
Serve as the expert to define, design, and configure error features and enhancements to Salesforce platform by bridging the gap between the current implemented Salesforce functionalities and Pattern’s evolving business processes.
Own and manage assigned support tickets and responsible for the backlog delivery.
System Enhancement (30%):
Lead Salesforce configuration changes, including (but not limited to): object, field, and record management, workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, third party tools/apps, actions, custom settings, mobile administration, dashboards, and reports.
Work with stakeholders to identify, gather and translate business and technical requirements into scalable business solutions for a diverse range of stakeholders with a focus on change management and user experience. good understanding of the impact of changes in the system and business processes is required.
Work with Senior product manager to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
Training & Output Support (20%):
User support is important to our team; therefore, the Salesforce Business Analyst & Admin should enjoy all aspects of user management including new user training, feedback gathering, troubleshoot and debug application systems on priority and timely manner, etc.
Develop intermediate complex reports and dashboards within Salesforce CRM for a variety of audiences in the system.
Assist with new users and ongoing user training sessions.
Monitor and improve user adoption.
Provide mentoring and technical leadership to other team members.
5+ years end-to-end implementation experience with expert level understanding of the Lightning Platform of Salesforce Sales and Service Cloud, Force.com and overall architecture.
5+ years of experience in SDLC project management and analysis including facilitating requirements gathering, documenting use cases, process flows/swim lane diagrams, user acceptance testing, change management, etc.
A bachelor's degree in computer science would be advantageous.
The expected starting hourly pay range for this role is $38.00 - $51.00/Hour USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. Pattern Energy Group is an Equal Opportunity Employer.ID: 2023-2383 External Company Name: Pattern Energy Group LP External Company URL: www.patternenergy.com Street: 1088 Sansome Street Telecommute: No