Luce Street, Houston, TX 77087, USA | HS | Full Time Hunton Services, a division of the Hunton Group (www.huntongroup.com), is seeking to hire an organized HVAC Dispatcher to function as resource loading of labor and materials, dispatcher, billing specialist, and process owner of each contract in assigned territories. Ideal candidate will be responsible for scheduling, assigning, invoicing and dispatching Field Technicians to meet customer service requirements, tracking and documenting work, and fulfillment issues. Proficiency in the use of our automated Service System, Wennsoft, is a critical tool Resource Coordinators must master. This position will report directly to the Area Service Manager and is located in zip code: 77087. Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work! Responsibilities:
Correspond to customer inquiries and requests from Existing Building & New Systems Sales Engineers by producing call slips with a clear scope of service to be performed.
Route contractor or owner in-warranty requests for service for authorization, as appropriate to the type of warranty.
Review Request for Service forms from New Equipment Sales for completeness & accuracy; verify equipment warranty status, review site & equipment information & start rates; produce call slips as required to properly manage Trane warranty calls.
Review Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, and coordinate with Service Project Manager, Field Service Supervisor or Technician.
Process service claims including concessions, Ship Product Defects, retrofit and labor warranties, purchase orders
Coordinate and schedule all service work for maintenance, quoted work, time and material, startups, emergency calls, training and other directed activities.
Ensure that all calls are properly entered in the dispatch software system.
Ensure proper information is provided to the field representatives to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
Review documentation from field representatives, vendors, and customers to ensure proper handling for filing, accounts payable, cost moves and billing are completed in a timely manner.
Responsible for the creation, completion and invoicing of all purchase orders and service tickets.
Proactively follow up with customers, field representatives and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
Maintain a positive attitude and communicate professionally to all customer inquiries including but not limited to customer complaints, re-directing field representatives and a fast-paced changing environment.
Must possess excellent organizational, communication, and customer service skills
Must be able to interpret field service work orders to determine and implement appropriate course of action
Ability to use computer-aided dispatch, fax software, scanner, e-mail
HVAC knowledge is a plus
Must have an Associate's degree in technical or business related field; BA or BS degree preferred