Company Overview:At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn (https://www.linkedin.com/company/adtcommercial/) and Facebook (https://www.facebook.com/CommercialADT) .Position Summary:Develop and secure long term relationships with Enterprise customers. Ensure that routine account audits and updates are performed. Manages collection, reporting.Essential Duties:The NAS Resolution & Shared Service Supervisor may be expected to perform some or all of the duties listed as well as other duties as assigned.
Establish good working relationships with all points of Contact, District’s and AVPs.
Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
Ensure that each customer account is properly set up in MasterMind.
Conduct, evaluate and help manage collection activities.
Monitor billing for accuracy.
Work with Billing Manager on any billing discrepancies.
Solve escalated collection issues, help arrange special payment options and cancellation of past due accounts.
Monthly one on one meeting with staff.
Review and approve corrective action plans before sending to HR.
Assignment of projects.
Handle any customer calls or communication that requires escalation and ensure that management is aware of any potential issues.
Accountable for compiling data and preparing daily, weekly and monthly reports to keep senior management apprised of the status of collection operations and receivables reduction.
Perform routine account audits and updates.
Make credit adjustments to accounts when necessary.
Perform all other duties and project as assigned.
Position may require mandatory overtime.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
This position is on-site and reports daily to 4221 W John Carpenter Freeway, Irving, TX 75063QualificationsKnowledge:
Knowledge and understanding of Protection 1’s billing practices.
Knowledge of collection law and best practices.
Advanced Spreadsheet knowledge.
Knowledge of an experience using the principles and practices of supervision.
Knowledge of and familiarity with the alarm industry.
Must have good oral and written communication skills.
Must have good interpersonal and teamwork skills.
Must have good customer service skills and be able to apply tact, diplomacy, reason, and logic.
Must be very organized and detail oriented.
Must have strong communication skills, including written, to assist internal and external customers.
Requires skills in business math, interpersonal relations, judgment, and listening.
Must have good problem solving skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedures manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to concentrate on a task over a period of time without being distracted.
Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
High school diploma or General Education Degree (GED) and at least three years related experience and/or training to include one year of supervisory experience.
Associate's degree (A. A.) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and talk or hear. The employee frequently is required to reach with hands and arms.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Must be able to carry a laptop computer and other necessary demonstration equipment when visiting customers.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Must be able to travel as needed to visit customers, P-1 branches and authorized subcontractors.
Certificates, Licenses, Registration:
ADT Commercial is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law. View the EEO poster here (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf) . View the Pay Transparency Nondiscrimination Provision here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) . View the E-Verify Posting here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to firstname.lastname@example.org and let us know your contact information and the nature of your request.ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at http://jobs.adt.com to learn more.