Serv & Sales Sr Supervisor (Hybrid)

The Service and Sales Senior Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide resolution to client service inquiries in coordination with the Customer Service team. The overall objective of this role is to resolve issues and respond to inquiries while identifying cross sell opportunities. Shift is 4:30PM - 1AM Arizona Time.Responsibilities:

Supervise a team of 15-25 Service and Sales Associates to achieve individual and team performance goals

Monitor, motivate, and develop team members to meet and exceed unit targets on sales and service quality

Conduct timely evaluations and provide development feedback to team

Analyze team performance and prepare basic reports using Management Information Systems (MIS)

Liaise with other teams and stakeholders to address customer escalations, ensuring timely resolution and customer communication

Utilize in-depth knowledge and evaluative judgement based on analysis of facts to resolve problems by identifying and selecting solutions

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

2-5 years of relevant experience

Experience in people management

Working knowledge of the financial industry

Knowledge of industry products and processes

Demonstrated leadership and project management skills

Demonstrated analytical skills

Consistently demonstrates clear and concise written and verbal communication

Ability to engage with different stakeholders

Education:

Bachelor’s degree/University degree or equivalent experience

Shift: 7:30PM -4AM ESTJob Family Group:Customer ServiceJob Family:Service & SalesTime Type:Full timePrimary Location:Tucson Arizona United StatesPrimary Location Salary Range:$49,370.00 - $68,880.00Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.