Regional Manager

Job Description

We are expecting to expand our team in 2021 by adding a Regional Manager in the DC/MD/VA region, leading a team of highly skilled IT infrastructure engineers. In this newly created role, you will own P&L forthe region’s client base of public sector and commercial clients.You will have responsibilities and need to demonstrate experience in the following areas:

• Sales Support & Contracting

• Supporting the region’s sales efforts from strategy to proposal and through client selection/decision, in partnership with Sales

• Identify and raise opportunities to grow existing accounts through client engagements within the region

• Direct responsibility for LOE development/review and creation/review/negotiation of delivery SOWs as well as Change Orders

• Staffing & Utilization, includingdetermination and tracking of staff assignments, collaborating across regions as necessary

• Recruiting & Demand Management

• Identify staffing needs within the region and support the associated recruiting effort

• Determine when to hire to maintain low overhead against regional revenue targets

• Submit proposal for hiring requirement to VP of Operations

• Services Revenue Forecasting & P&L management

• Monitorand preserve ongoing forward visibility of projected services revenue and preserve accuracy in delivery/staff forecasting

• Track and deliver against the associated regional P&L, both with respect to revenue and margin/profit.

• Client Engagement Management

• Provide successful delivery of client engagements (quality, budget, schedule), in an efficient manner (reuse), maintaining the integrity of delivery

• Maintain high client satisfaction for engagements delivered within the region

• Ensure engagements within the region are delivered withinPMO guidelines

• Able to develop trusted client relationships and handle escalated situations with client leadership, to the benefit of both the client and the company

• People Management

• Work with your Team Leads to provide career and professional growth guidance

• Maintain processes within the region that have been established company wide

• Support individual and group accountability, along with fostering an environment in which employees feel connected to each other and the company

• Maintain visibility of company goals and regional goals across the region

Qualifications

• 4-year college degree in an IT or business field germane to the role, or equivalent in experience

• 10 or more years’ experience successfully and profitably leading a highly technical IT Services Organizations of at least 25 people and at least $5M in revenue

• At least 5 years’ experience with current senior technical abilities in one or more of the following fields:

  • Network Engineering

  • Security

  • Compliance (for an IT perspective)

  • Network Automation / Virtualization / Cloud

  • Unified Communications / Collaboration

  • Strong presentation, verbal and communication skills, as well as familiarity with Microsoft Office applications and financial/HR management systems

  • Demonstrates solid motivational and leadership skills

  • Maintains a professional, composed, andconfident outgoing demeanor

  • Experience leading teams in public sector and/or commercial IT consultancy client environments with a preference for both

  • The ability to multitask on a daily basis, balancing priorities and recognizing some aspects of this role will require regular engagement outside of normal business hours

  • Experience leading managed services delivery/teams also a strong plus

• Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Other Duties/Changes 

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal,major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by NetCraftsmen.

Additional Information

NetCraftsmen provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm