Client Relationship Representative

Job Description

The Client Relationship Representative will deliver outstanding customer service to both our internal and external customer base. The successful candidate will build excellent relationships and capitalize on customer loyalty by providing customer service. With the use of numerous applications, the candidate will be responsible for researching, analyzing, and taking the initiative for proactively resolving issues and problems.

Salary range: $44000 - $52000 per year.

• Onboard new client accounts, which includes the collection of required documentation and client information

• Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

• Greet and service clients in a professional and friendly manner while developing positive client relationships.

Qualifications

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Prior customer service/sales experience required.

• Bachelor's or Associate degree preferred.

Additional Information

Due to COVID-19, all employees will be provided with and will be required to wear gloves and masks at all times. No exceptions.