Maximus is now hiring Customer Service Representatives in London, KY!

Apply Now!

Location

London, KY

Job status

Full time

Benefits

Vision Insurance, Health Insurance, Dental Insurance, 401K / Retirement plan

Pay

$13.80 – $14.88 Hourly

Job description

Increased earning potential for onsite employees up to $13.80/hour!

English and Bilingual Customer Service Reps Position Available - potential to work from home within 30 days after completing training onsite, pending performance

Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence.

To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Pay and Benefits:

Earning potential up to $13.80/hour through our ramp season

+$4.54/hour for health and wellness benefits

Bilingual earning potential up to $14.88/hour

$360+ in potential bonuses for excellent work and referrals

A variety of shifts that meet lifestyle and family goals

Fun, professional atmosphere

Leadership support to ensure success in a meaningful career

Many opportunities for promotion and career advancement into global company

Rate cited includes base pay + hourly onsite bonus earned. Terms and conditions apply

About MAXIMUS:

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.

COVID-19 Update: At Maximus, our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance changes for each of our locations.

Please note this job posting is for upcoming classes in London, KY; targeted start date is discussed with your recruiter.

Education requirements

High School diploma or equivalent required

Experience requirements

Minimum six (6) months customer service experience required

Qualifications

Must be able to speak and read English fluently

Responsibilities

Responding to numerous phone inquiries

Using standard technology: telephones, e-mail and web browsers

Assisting callers in finishing online applications

Completing daily electronic call logs

Filling out time sheets

Adhering to privacy rules

Connecting callers with leadership as needed

Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service

Reporting problems through an easy online system

Responding to telephone inquiries within set time parameters

Completing all assigned training as necessary

Skills

Must be able to type a minimum of 20 WPM

Ability to work within established turnaround times

Must have excellent interpersonal skills and the ability to organize simultaneous tasks

Ability to work as a member of a team

Spanish fluency is desirableApply Now!