PROGRAM ANALYST (STAKEHOLDER ENGAGEMENT)

SummaryThis position is in the Defense Travel Management Office (DTMO), part of the Defense Human Resources Activity. The incumbent will be responsible for the development and execution of effective stakeholder engagement strategies that support constructive DoD-wide relationships with Government and industry stakeholders that enable DTMO to accomplish its missionResponsibilitiesAs a PROGRAM ANALYST (STAKEHOLDER ENGAGEMENT) at the GS-0343-14 some of your typical work assignments may include: The Program Analyst in the Stakeholder Engagement Team is responsible for three functional areas which include stakeholder engagement; strategic communications; and digital strategy and solutions. The Program Analyst is responsible for developing and implementing successful stakeholder engagement strategies for DTMO and the defense travel enterprise. This involves designing strategies to better assess and improve the overall traveler experience, providing insight into the gap between product/service delivery and customer and stakeholder expectations. The Program Analyst identifies outcome-based measures as an indicator of the operational success of DTMO's stakeholder engagement and communications strategies. The Program Analyst is responsible for developing and implementing strategic communications that support all DTMO and DoD-wide travel programs and strategic initiatives. This involves conducting stakeholder analysis, determining communication goals and objectives in support of travel programs and strategic initiatives, and identifying appropriate vehicles of communication. Communications plans outline key business processes for engaging and communicating with stakeholders including capturing stakeholder feedback and concerns. The Program Analyst is responsible for developing key messages; determining the frequency, timing, and methods for delivering key messages to stakeholders to facilitate change management; documenting and tracking key communications plan activities to achieve DTMO overall business objectives; and developing and executing communication techniques to overcome resistance to change and create buy-in. The Program Analyst ensures consistency of organizational branding and messaging in all communications products to reflect current and accurate information; provides quality assurance of all briefing materials used by DTMO leadership and employees for consistency of information and data at all levels and for all programs, strategic initiatives, and other projects; and ensures all communications efforts remain focused on branding strategies for travel programs and travel modernization efforts. The Program Analyst is responsible for the integration of a digital presence into DTMO's overall business, communications, and customer engagement strategies. This responsibility includes the overall design and content of the DTMO website, ensuring the website design is in accordance with the Federal Government's U.S. Web Design System and enhances mobile access to enable an effective social media strategy. The Program Analyst oversees the development of DTMO's Social Media Strategy that includes the development, maintenance, and execution of Standard Operating Procedures (SOP) for the day-to-day operations of DTMO social media that enable the posting of approved communications with unity of voice, timeliness, and accuracy while maintaining security and privacy to strengthen stakeholder engagement and organizational integrity.RequirementsConditions of EmploymentQualificationsYou may qualify at the GS-14, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-13 grade level in the Federal service: Developing and executing stakeholder engagement strategies, concepts, methodologies, and techniques. Developing and executing communications strategies and plans to facilitate change management and create buy-in for strategic initiatives. Executing communications products across a wide range of communication vehicles in support of travel programs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.EducationSubstitution of education may not be used in lieu of specialized experience for this grade level.Additional InformationVeterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:Persons with Disabilities - Schedule ASpecial Hiring Authority for Veterans Special Hiring Authority for Certain Military SpousesOther Special Appointment AuthoritiesMales born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. Selective Service Requirement: Please visit http://www.sss.gov for more information. For more information, please visit https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo.pdf Other Notes:Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).