Seeking Customer Service Agents to Work Remotely

Work Remotely with SUPREME HYDRATIONS LLC ! Sign up and by on your way to earning pay for servicing in customer support. Here at SUPREME HYDRATIONS LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, SUPREME HYDRATIONS LLC is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities

Communicate with current and potential clients via telephone, email, online chat, or social media

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

Maintain a courteous and calm manner at all times to de-escalate stressful situations

Document personal information to create, update, or adjust customer accounts

Prepare call-related information for purposes of auditing and reporting

Provide and respond to feedback about any aspect of the job or its duties

Suggest products and services to clients based on their requests and needs

Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Qualifications

Undergraduate degree in business, sales, or related field of study preferred

Prior experience working in call centers or as an at-home customer service agent

Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel

Bilingual language skills a plus, especially Spanish, Mandarin, and French

Excellent verbal and written communication skills

Ability to remain calm and composed in a fast-paced, high-pressure environment

Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem

Ability to stand or sit for extended periods of time

Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems