15 Oct
Flooring Installation Service Manager
Maryland, Baltimore 00000 Baltimore USA

Vacancy expired!

The Installation Service Manager is responsible for daily flooring installation for residential and commercial customers. Will interact with installers, customers, general contractors, and provide oversight when needed.

Responsibilities and Duties

Review install details for each job with the appropriate installer before installation begin

Collect COC’s from previous day installs

Communicate installers’ next day assignments

Coach installers on customer feedback received on their projects

Turn in the previous day’s details

Visits job sites to check on the quality of installations

Resolve install issues;

Approve and process Chargebacks

Management of installers, including hiring, regular supervision, and termination

Qualifications and Skills

Requirements:

Flooring installation experience (preferably at a lead installer or higher level)

Excellent customer service and communication skills

Good computer skills

Ability to resolve issues timely and with good judgment

Vacancy expired!


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