15 Oct
Ready for a new role? Biotech firm looking for Customer Service Rep!
Massachusetts, Boston 00000 Boston USA

Vacancy expired!

A thriving biotech company is looking to add a Customer Service Representative to their team! We are looking for someone who wants to grow their career in a biotechnology company and get your foot in the door! In this role, you will be the face and voice of the company.

Job Requirements:

Answer inbound calls from customers

Demonstrate excellent customer service skills

Retain current customer base by providing excellent customer service

Track all customer service requests and queries

Take first call from customers

Answer customer queries and inquiries via telephone and email

Assist with customer service issues

Help customers and providing an excellent customer experience

Provide outstanding customer service at all times

Process customer orders for all customer types

Deliver excellent levels of customer service

Share customer knowledge and solve customer inquiries

Take customer orders & deal with general customer queries

Handle both inbound & outbound calls and provide high quality customer service

Take ownership of solving customer issues through proactive customer service

Operate via telephone to contact customers

Qualifications:

Bachelor's degree or relevant experience

1-2 years of experience in general customer service

Proficiency with Microsoft Outlook and/ or Google suite of products

Excellent people skills - Positive attitude and outgoing personality are essential

Must be able to work independently as well as a team player.

Must have strong verbal and written communication skills for interacting with internal and external partners

Excellent organizational skills, dependability, and strong follow through on tasks

Compensation:

$50-55k

We are an Equal Opportunity Employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.

Vacancy expired!


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