Service Advisor

Click here to apply: https://careers.hireology.com/orrinbhayesincjeep-mazda-mercedes-benz/456196/description?ref=craigslist.com&utmcampaign=Application%20sent%20emails&utmsource=SendGrid&utmmedium=email

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Orrin B. Hayes, Inc. has been established in Southwest Michigan for over 90 years. Started in 1920, our founder, Orrin B. (Pug) Hayes, coined our motto "Service Sold It" Since 1920, a slogan that continues to sum up our customer service philosophy today. Located in downtown Kalamazoo, the dealership is now run by two of Pug's great-granddaughters, Amy Krone and Amanda Woodruff, the fourth generation of Hayes family members to operate the store.

What We Offer

Medical, Dental, and Vision

401K Plan w/ company match

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pre-employment background check & drug screen

Click here to apply: https://careers.hireology.com/orrinbhayesincjeep-mazda-mercedes-benz/456196/description?ref=craigslist.com&utmcampaign=Application%20sent%20emails&utmsource=SendGrid&utmmedium=email