16 Oct
Customer Service Representative
Michigan, Upper peninsula 00000 Upper peninsula USA

Vacancy expired!

This role is responsible for end customer centric engagement involving basic product sales and support interactions via all communication channels including social, chat, phone, e-mail and others in a fast- paced environment

Responsibilities

Promptly answer and resolve basic end user sales questions related to all BOSS products via phone, chat, social, and email.

Escalate more advanced calls to customer care team to provide the best customer experience.

Log calls as necessary in CRM to facilitate tracking and trend identification.

Provide feedback to customer care team and marketing related to public relations to manage, respond and engage to consumer posts and ratings that protect the company brand.

Report any website or service information that requires update or revision.

Qualifications

Customer service/support experience particularly in a high-volume customer contact environment is desirable.

Demonstrated strong verbal and written communication skills including professional phone presence and friendly service orientated personality.

Ability to flex schedule to meet demands of business between 7am – 5pm CST

Basic computer skills are required including accurate spelling and keyboarding skills.

Demonstrated ability to work independently and be productive in a fast-paced environment, handling escalated consumer contacts in a courteous and professional manner.

Vacancy expired!


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