Customer Service Representative
Vacancy expired!
Overview
Why You’ll Choose Us
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
We are the largest interaction expert team in the market : multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
For us, each interaction needs to be treated as unique.
Benefits of working with TP include
Paid Training $12.00-$15.00 / hr
Competitive Wages $12.25-$15.25 / hr
Sales bonuses up to $6 / hr additional
Client incentives
Incremental pay raises
Full Benefits (Medical, Dental, Vision, 401k and more)
Employee wellness and engagement programs
A fun, casual work environment on site or virtual
Your Impact
Our representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond, getting them back on the roa.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
You’ll work with customers from one of the major automakers in the US, this company works vigorously to provide to their consumers a broad range of support for new and used purchases.
In addition to the overall convenience, you’ll enjoy the many benefits of working from home!
Removing the cost, stress and time constraints of a daily commute
Total comfort of working from your own home
A flexible work scheduled and more work life balance
Responsibilities
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Inbound sales with new and existing customers
Provide excellent service through active listening on every interaction
Troubleshoot and resolve customer issues through the use of desktop applications
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications
What We’re Looking for
Logical problem-solving skills
Availability to work various shifts
Strong sales skills
Ability to use Windows operating systems
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED
Predictable and reliable attendance
What We Prefer
6 -12 month customer service experience preferred
6-12 months sales experience
Consistent work history
Proven oral & written communication skills
Some Technical background
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow.
We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Vacancy expired!