Loan Administration Specialist I

JOB POSTING

Loan Administration Specialist I Opportunity Overview

Perform various functions within the Mortgage Servicing department which change dependent on workload and volumes.

As a Loan Administration Specialist I with Banner Bank you will have the opportunity to :

Prepare necessary documentation to release security for paid off loans. Prepare payoff quotes for title companies, attorney offices and other external customers.

File and retrieve customer files and original documents. Maintain scanning and importing of all new files. Update current files on a daily basis.

Assist in the collection and tracking of files and documents for various audits / examinations. Check new files for accuracy;

names, property addresses, descriptions, etc.

Responsible for accurately applying payoff funds to loans using journal vouchers and post journals vouchers entries to the core application system.

Prepare documents necessary to release Bank liens. Prepare files for long-term retention and reconveyance.

Responsible for answering external and internal customer inquiries regarding annual account statements, payoffs, reconveyances, escrow account analysis, and general loan administration questions.

Monitor loan suspense balances to keep minimized. Reverse payments and assess fees for returned payments. Solicit, activate, change or cancel automatic payment plans, both ACH and AFT.

Update imaged loan file as necessary to document changes and payments.

Responsible for using system generated reports to monitor payment activity to ensure payments are posted in accordance with customer intent and allowable options based on due date and loan terms.

Monitor daily reports to review for unusual payment patterns. Research and correct as necessary.

Responsible for creating journals for posting transactions to customer accounts and GLs including fee assessments, reversals, payment allocations, etc.

Responsible for complying with policies, procedures, security requirements, and government regulations.

QUALIFICATIONS

Education & Certifications

H.S. Diploma in required

Experience

1 or more years in of loan administration / mortgage servicing experience preferred

Knowledge, Skills and Abilities

Knowledge of basic accounting principals.

Ability to prioritize and meet deadlines.

Ability to work independently and as part of a team.

Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.

Knowledge of federal and state laws and regulations relating to mortgage servicing.

Compensation & Benefits

Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection

Paid vacation time, sick time and 10 company paid holidays

401k (with up to 4% match)