Front Desk Customer Service Representative

Canine Behavioral, Training and Exercise Facility

Real World Canine works on turning all dogs into happy, balanced and fulfilled dogs. Our facilities and structure allow green (dogs with no fear/aggression issues), yellow (dogs with fear/aggression issues) and red dogs (dogs with past biting experience) to experience a fun day camp, while also getting obedience and/or behavior rehabilitation.

With our structurally separated areas and controlled access, all dogs can enjoy playing, socializing, swimming, running/walking on treadmills, and training.

Now is the time to join our rapidly growing company that is revolutionizing dog camp and boarding, and creating happier, balanced, and more fulfilled dogs!

The position title and description:

Front Desk Customer Service Representative

This is a demanding position and is awesome for organized and outgoing person. This person must maintain a positive attitude, as well as, being able to work under pressure and multi-task. For the right person, this position may lead to being promoted to Administration Manager.

The primary tasks will consist of:

Greeting clients as they come in to drop off and pick up their dog and check the dogs in and out

Provide information for clients stopping by to see the facility or those that call

Being a reservation specialist- where you take the time to make appointments/reservations for new and existing clients

Accept payments for services and retail sales

Solving problems with clients and Real World Canine staff

Maintaining client and dog records/documentation

Contacting veterinarians to obtain vaccination records

Preparing documents for current and new clients

Assist with basic financial accounting and reporting

Front end tasks required to complete day-to-day operations

Cleaning front and reception area

Must be 18 years old or over

Minimum of 2 years of customer service experience required.

Supervisory and Customer Service management experience not required but preferred

Computer/technology/MS Office (Word & Excel) strong competency required

Experience with ProPet or appointment scheduling software a plus

Must be able to lift 35 lbs.

Standing, sitting, bending, crouching and stooping required

Number of hours worked each week: 40 hour week, Full Time position

Working hours:  5 days a week, must be flexible as shift start/end time may vary, must be able to work Days, Evenings and weekends.

Our ideal Front Desk will instill the following characteristics:

Extremely personable with the ability and desire to connect naturally with clients

Outgoing and enthusiastic

Great with time management

Knows how to prioritize

Pays close attention to detail

Well-organized

Ability to multi-task

Works well under extreme pressure and in a fast-paced environment

Is good at quickly solving problems

Quickly learns and grasps new tasks and concepts

Can handle change professionally

Highly dependable

Communicates appropriately and skillfully

Is a team player

Technology savvy

Maintains confidentiality of information

Has a strong work ethic

Previous work in dog related industry a plus

Leadership skills