Customer Service

Customer Service

compensation: $700-$800/weekly + benefits; managers $50,000-$60,000K + benefits

employment type: full-time

Despite the current climate with job closings and hours being reduced, we are an essential industry with increased demand, so we are actively hiring!

We are in need of filling Customer Representative. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help our customers. Our focus is the implementation and maintenance of benefit packages, retirements, insurances and supplemental programs geared toward large employers, government organizations, police, firefighters, laborers, and specialized field workers.

Who will love this job:

- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.

- A problem solver: you creatively find solutions and discover workarounds using the resources available.

- A wordsmith: you communicate clearly, concisely, and with a friendly tone.

- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.

- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.

- A great teammate: you contribute ideas to elevate your greater team and help them succeed.

What you'll do:

- Serve as the first point of contact for all support communications – including via email and live chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.

- Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.

- Help keep both internal and customer-facing support documentation up-to-date.

- Actively provide recommendations for continuous product and process improvement.

- Build scalable customer-facing resources for common questions and issues.

Requirements

- 1+ years of customer-facing work experience

- Demonstrated perseverance when resolving customer requests

- An aptitude for learning and sharing knowledge with others

- Excellent written and verbal communication skills

- Prior experience walking customers through technical solutions through chat and email a plus

- Your own talents! If you don’t meet 100% of the qualifications above, let us know in your application why you’d be a fit for this role

Benefits:

- Monthly bonuses

- Benefits package including Health, Life, and Retirement

- Flexibility in your schedule