Service Writer / Advisor | NEWBERG JEEP RAM

Newberg Jeep Ram, a locally owned and operated automotive dealership, has a rare opportunity for a driven, qualified and customer service focused Service Advisor to join our busy service department. We are looking for the right candidate who is energetic, can multi-task and has a positive can-do attitude. Must have great communication skills, attention-to-detail and be a natural team player that is dedicated to providing industry leading customer service. This is an excellent career opportunity and a great way to further your Service Advisor career with a top notch, busy dealership on Portland Road. WHAT YOU'LL NEED

At least one year of direct (two preferred) Service Advisor experience with related computer skills; CDK experience is a huge plus

Excellent communication skills with a customer focus and friendly, helpful attitude

Patience, empathy, conscientiousness, commercial awareness and a desire and willingness to learn

A smile on your face and in your voice at all times

Flexible schedule to cover dealership hours, including Saturdays

Current/valid driver’s license with an insurable driving recordWHAT YOU'LL DO

Build customer relationships through a proper meet-and-greet

Ascertain automotive problems and services by listening to customers' description of symptoms, conduct thorough inspections, check vehicle maintenance records, schedule and follow-up on customer appointments

Verify warranty and service contract coverage by examining records and documents, explain provisions and exclusions

Develop estimates by costing materials, supplies, and labor

Calculate customer payment options, including deductibles, if applicable

Prepare repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required

Obtain approval signatures and enter RO's into service database system (CDK)

Maintain customer rapport by explaining estimates and expected return of vehicle, obtain customers approval of estimates, letting the customer decide yes-or-no, obtain and provide contact telephone numbers and answer customer questions or concerns

Follow up on customer-declined repairs

Maintain automotive records by recording problems and corrective actions planned

Continuously update job and product knowledge

Hold everyone accountable to the mission

Other tasks as requested/requiredThis job posting in no way states or implies that these are the only duties to be performed in this role.WE OFFER a comfortable work environment and competitive pay. Benefits include:

Medical, Dental, Vision, Pharmacy – an industry leader in benefit offerings

Voluntary buy-up (employee paid) insurance plans (income replacement, critical illness, accident, life/AD&D, and more)

Weekly paychecks (Direct Deposit or PayCard)

Paid time off; paid holidays

Employee purchase plan

Employee assistance program

Company-paid life insurance

Flexible spending plan or health savings account; dependent care spending plan

401(k) w/employer match

Other perksNewberg Jeep Ram - a better way.™ Feel proud about the organization you work for and get great benefits too! 55+ years and still going strong! Apply today.

Reply to this craigslist posting and attach your resume. Or, for immediate consideration, CLICK HERE to complete our online application (preferred).

Lanphere Enterprises Inc. is one of the premier retailers of automobiles and motorcycles, and their related services and accessories, in the Pacific Northwest. Our family of dealerships currently includes Beaverton Honda, Beaverton INFINITI, Beaverton Kia, Beaverton Motorcycles, Newberg Jeep Ram, Canyon Road Auto Body, and Beaverton Auto Spa.Lanphere Enterprises, Inc. is proud to be an equal opportunity employer and we value diversity. All employment decisions are made on the basis of qualifications.