Eyewear Consultant

The Eyewear Consultant creates exceptional value in the lives of our patients by delivering exceptional and unforgettable patient service and perfect quality eyewear through educating patients with the selection of frames, lenses, and lens enhancements that suit their needs and design.

REQUIREMENTS

-Must be fluent in English and Spanish

-Must have customer service experience

-Must have sales experience

MAJOR DUTIES AND RESPONSIBILITIES

- Greets customers immediately when they enter the gallery or are handed off from a technician.

- Must be attentive in providing service to customers and satisfying their needs.

- Ask open ended questions to determine the patient’s eyewear style preferences and escorts the customer to the appropriate product in the gallery

- Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs

- Assists, celebrates, and complements patient’s eyewear choices at the delivery (dispense) and ensure the proper fitting before patients leave

- Assist patients with the purchase of contact lenses.

- Verify optical orders and notify patients for dispensing.

- Process re-orders via telephone, text, or email.

- Pricing, measuring, collecting money, coding, and documenting patient charts.

- Is attentive to details; reviews prescriptions and identifies special needs, consulting with OD/Supervisor when necessary

- Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution

- Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or problems

- Takes pride in the appearance of the gallery and shows initiative in keeping the displays and inventory clean, attractive and organized.

- Control lab inventory through auditing tray management procedures, special orders, breakage, returns, and the monitoring of damaged and defective product.

- As needed, provide office support by answering incoming calls, scheduling appointments and checking in patients for appointments

- Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer

KNOWLEDGE AND SKILL

- Superior technical skills and customer service knowledge

- Demonstrated ability to deliver results

- Strong influencing and negotiating skills

- Excellent coaching and team building skills

- Sound judgment, problem solving and decision-making skills

- Effective oral and written communication

QUALIFICATIONS

- High school graduate or equivalent

- Proven track record of delivering the organizations results through people

- Prior supervisory experience

- Previous experience in customer service and retail preferred

- ABO Certification is helpful

- Certification CPR & BLS helpful