18 Oct
Office Manager / Operations Manager
Virginia, Richmond 00000 Richmond USA

Vacancy expired!

My name is Jason Bond and I'm the owner of Henrico based True Handyman, LLC. I started the company in 2013 and we have grown our customer base to over 2153 customers as of 10/2020. We've grown mostly by word of mouth as integrity is the center of our culture. My goal is to find the person that will take ownership and act as an Operations Manager vs. an "office manager" and help True Handyman continue to thrive.

POSITION DETAILS:

Full time W-2: Hourly position

Compensation: $16-$20 per hour based on experience.

Schedule: 7:30 am – 4:30 pm with an hour for lunch daily Monday - Friday

PTO: 40 hours PTO. (vacation/sick combined) after two months at .02 hours per hours worked. Thanksgiving day and Christmas day are both paid days off in addition to the earned PTO

On-boarding Process: Initial training will occur at office in the West End. Field ride along available for further understand our processes but not required.

Potential to work from home: Once trained and competent at all skills, the opportunity to work from home will be available. If working from home causes business interruption or other concerns, that opportunity would be withdrawn.

Bonuses: Exceptional office manager would have the opportunity to earn bonuses in relation to their enhancements to the company’s efficiency, growth and profitability.

Typical day for the Owner: I work in the field on projects, write estimates, and put out fires

Typical day for the Operations Manager:

Each morning, we will have a 1/2 hour call or in person meeting to discuss any issues, to do items that we need to address. You would keep a running list of customer issues, to do items, etc and update the list as the day goes on. After the call/meeting you will be able to act on items you can and update the list based on the discussion with me.

Incoming calls, check and respond to texts & emails. Scheduling technicians for jobs with our customers using our CRM software. Thursday is payroll day, our technicians/subs turn in their timesheets/invoices and job material receipts/paperwork and payroll is calculated and processed. Once that is complete, receipts are updated and invoices are created and emailed to customers.

Other aspects of the position include: Following up on unpaid invoices, marketing to realtors and property managers, updating our website with new before and after pics. Recruiting talent to help grow our company. Continue development of our HR manuals, best practices and inventory tracking. Responsible for on-boarding and off-boarding paperwork for technicians/subs.

NEEDED:

Experience using Quickbooks and Microsoft

Strong Communications and Interpersonal skills

Strong Computer and Organizational Skills

Self-starting, strong personality, proactive approach and taking ownership

Creativity, flexibility, and ability to think outside of the box for solutions

Patience, time management, ability to juggle multiple tasks

Project management and analytic skills

Prior use Customer Relationship Management Software

Other:

Clean background check

Clean drug test

Valid driver's license.

3 solid references.

OTHER STRENTHS YOU SHOULD MENTION:

Working knowledge of residential construction

Recruiting

WordPress / Social media marketing experience or strong desire to learn these.

Before sending your resume and cover, please see our website and let me know what you would do to improve it in your cover:

www.truehandyman.com

Thank you for your interest,

Jason

Vacancy expired!


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