Icicle Village Resort - Night Audit

Night Audit

Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!

Icicle Village Resort

Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums. With the majestic Cascade mountain range as your backdrop, this property includes over 9,200 square feet of event space including an outdoor tented garden. Guests can also enjoy onsite dining at JJ Hills Fresh Grill, serving dinner seven days a week.

Whether it is summer, winter, or any season in between, Icicle Village Resort provides guests with an abundance of daily and weekly activities such as yoga classes, s'mores by the firepit, kids crafts, wine tasting, and of course all the fun of the Junction Activity Center, complete with mini golf, basketball, disc golf, indoor game room, and more.

THE ‘OMG!’ CULTURE

Own the Values. Make it Fun. Get it Done.

Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.

We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.

THE BRASS TACKS

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.

Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.

Ensures confidentiality of all guest information and pertinent hotel data.

Assists guests, team members, and vendors during their shift.

Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.

Responds and works to resolve guest issues and concerns as necessary.

Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.

Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.

Ensures front office, reception area, lobby and storage areas are clean and organized.

Ensures all equipment is properly maintained and functioning.

Ensures all equipment is used only as intended.

Completes property walks routinely to monitor guest safety and security.

THE NITTY GRITTY

Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.

High school diploma or equivalent.

Previous experience in cash handling and computerized Point of Sale system strongly preferred.

Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).

Strong problem solving and conflict resolution skills.

Ability to understand and apply labor and industry-specific laws and regulations.

Ability to park and retrieve guest vehicles.

Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.

Must possess basic negotiation skills and strong customer relations skills.

Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

THE PERKS

Eligibility of perks is dependent upon job status

Values Based Culture

Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution

Company Contributed HSA/FSA Plan

Company Sponsored Life Insurance Policies

Employee Assistance Program

PTO Plan

401K Match

Team Member Outings

Diverse Work Group

“Columbia Cares” Volunteer Opportunities

Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)

Upward Mobility Potential

Discounted Lodging, Dining, Spa, Golf, and Retail

Third Party Perks (Movie Tickets, Attractions, Other)

Online Learning Platform

THE FINE PRINT

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.