Desktop Support Technician

Desktop Support Technician (Level 2)

Green Bay, WI

Brooksource is searching for an Operations Analyst to bring their knowledge and experience to join a fast-growing technical support team. This person will be responsible for providing level 2 phone support, imaging, as well as break/fix troubleshooting. They will be responding to escalated telephone calls as well as logging into the employee’s computer (via VPN) to resolve the issue at hand. We are looking for a self-motivated individual who has a passion for technology and customer service who also demonstrates the ability to multitask.

Responsibilities:

This candidate will be providing remote second level break/fix troubleshooting via telephone

Imaging and PC replacements

Excellent customer service skills and phone support

Responsible for hardware and software upgrades, ability to configure, install, and troubleshoot hardware/software

Use Help Desk software to log and document all technical problems

Qualifications:

Demonstrated ability to provide technical phone and remote support to end users

Strong organizational skills and the ability to perform multiple high priority tasks directly related to our clients or internal staff

Experience utilizing SCCM and/or GHOST to deploy new software to large environments of Windows based PC's

Proficiency with Microsoft Word, Excel, Outlook, Active Directory and basic knowledge of network environments

Strong leadership, interpersonal communication, problem resolution and conflict management skills

Demonstrated ability to coordinate with peers, managers and director level executives