Case Manager- Basic Needs

JOB DESCRIPTION

Job Title: Case Manager - Basic Needs

Work Site: 1575 Yarmouth, Boulder, CO 80304

Will be working remotely, until the EFAA office is opened

Hours of Work: 40.0 hours per week. This person will work within the hours of 8:00 - 5:30 with a specific schedule determined by the employee and their supervisor in conjunction with other staff who work at those locations. Regular and timely attendance is an essential function of this job. This position is supervised by the Basic Needs Program Manager.

Mission:

EFAA’s mission is to provide stabilizing services, innovative programs, and transformative advocacy to strengthen families and create a thriving community.

Organization:

For 100 years, EFAA has been a locally operated community safety net for families in times of need. In addition to committed staff, EFAA has strong community partnerships and a thriving volunteer program which help to facilitate our mission.

General Statement of Duties:

The Basic Needs Case Manager is responsible for providing day-to-day casework services with families and individuals that are having difficulty in meeting basic material needs, primarily around food and housing. This position requires individual and team-based decision making, assistance with an array of administrative duties, while also participating in the training and support of volunteers. All EFAA staff are required to contribute to the development of the organization.

Duties may include, but are not limited to:

Conduct professional interviews with diverse clients

Provide bilingual (Spanish) conversational casework services for Spanish speaking clients

Regularly collaborate with co-workers and supervisor on cases

Maintain working knowledge of community resources available to assist the populations served

Enter all relevant information into the database for tracking and analysis

Make decisions regarding participant services on a daily basis

Distribute assistance to clients according to EFAA's policies and procedures

Complete case management related paperwork in an accurate and timely manner

Identify and report on unmet needs

Work with Supervisor on client related issues including but not limited to: case related paperwork, working with challenging cases/clients, in-services with outside agencies, budget related issues, etc

Maintain positive working relationships with groups and individuals referring people to EFAA for help

Attend regular meetings as a member of the Program Team

Provide support to other paid and volunteer staff working in the Boulder

Take proper safety precautions, anticipate unsafe circumstances and act accordingly to prevent accidents

Adhere to and practice EFAA Safety Rules. Responsible for ensuring volunteers and supervised staff adhere to EFAA Safety Rules at all times

Identify and participate in professional development activities

Participate in hiring of new staff members as needed

Make suggestions on improvements in procedures and policies and program to improve EFAA

Complete a professional development plan in the annual performance review

Help support occasional evening and weekend events

Required Qualifications:

Related undergraduate degree and/or relevant experience

Bilingual in English and Spanish

Experience working with low-income and ethnically diverse households

Experience working with Microsoft programs, Google (gmail and google docs preferred), as well as the ability to use additional software programs

Preferred Qualifications:

Professional level oral and written skills

Working Environment, Physical Activities and Equipment Used:

Typical office environment. Regularly uses computer for data input and other work.

May temporarily be assigned to work remotely

Why You Should Apply:

EFAA's culture is employee-focused providing access to a generous benefits package including:

considerable PTO

Language bonus for bilingual English / Spanish employees

Up to 100% employer paid health insurance premiums and employer paid Simple IRA contributions

family friendly policies and practices

designated paperwork time

a commitment to professional development and training