HOUSING CASE MANAGER

HOUSING CASE MANAGER

The Emergency Family Assistance Association (EFAA) is in search of its next Housing Case Manager to assist families in EFAA’s short-term and transitional housing programs in increasing their self-resiliency and obtaining stable housing by providing trauma-informed, empowerment-based case management following the Family Resource Center’s guidelines and quality standards of care. Additional responsibilities include assisting with the property management of the site deliver mail, unit inspection, unit turnaround tasks, light cleaning, site/grounds checks.

Hours of Work: 40.0 hours per week. This person will work within the hours of 8:00 - 5:30 with occasional evening hours. A specific schedule determined by the employee and their supervisor in conjunction with other staff who work at those locations. Regular and timely attendance is an essential function of this job. This position is supervised by the Housing Programs Manager.

Working Environment, Physical Activities and Equipment Used:

Typical office environment

70% case management / resident interaction

30% on site property management duties

Ability to lift 50lbs

Ability to perform light housecleaning duties

Ability to use standard office equipment-fax, phone, printer, scanner, computer

Will be required to travel to other EFAA sites around Boulder County

Work Site: Echo House Boulder, CO 80304

In response to the Covid-19 crises, some or all of the scheduled work, including participant contact, may be performed from a remote, off-site location, such as your home. EFAA will provide some computer resources to facilitate the remote work using virtual meetings, etc.

Scope and Responsibilities of the Position:

Provide trauma-informed, strengths-based case management services to housing residents designed to assist them in their efforts to acquire stable housing and increase self-resiliency.

Coordinate case planning with family strengthening and children’s programs to provide cohesive wrap around services.

Provide residents with household supplies and direct financial assistance during their stay.

Maintain positive working relationships with community partners and other agencies working with housing residents.

Execute property management protocols in collaboration with finance and property management team.

Follow up with residents after program exit

Maintain data entry requirements through Bishop File and Boulder County Connect database.

Attend monthly Program Team meetings in Boulder and weekly Housing Team meetings.

Coordinate the acquisition, stocking, and distribution of donated food, furniture, and household supplies acquired through donors.

Organize community events for residents, independently or in collaboration with the children’s activity coordinator, to foster community within housing sites.

Represent EFAA at community groups and public forums.

Assist in the development and evaluation of programs and services.

Commit to a professional development plan.

Required Qualifications:

Minimum bachelor's degree in relevant field (or commensurate professional experience).

Two years of case management experience with underserved or vulnerable populations or related graduate/undergraduate degree with relevant experience.

Verbal and Written Spanish language proficiency

Proficient in MS Office and Google platforms (Word, Excel, Docs, Sheets)

Ability to maintain a high degree of confidentiality

Excellent interpersonal, oral, and written communication skills.

Ability to establish priorities in an environment of competing demands.

Ability to communicate and work easily with a wide variety of people

Preferred Qualifications

Experience working with families experiencing homelessness

Public speaking experience

Leadership experience

Attention to detail and an ability to manage multiple projects a must.

Why You Should Apply:

EFAA’s culture is employee-focused providing access to generous benefits package including:

Considerable PTO

Up to 100% employer paid health insurance premiums

Employer paid Simple IRA contributions

Family friendly policies and practices

Designated paperwork time

A commitment to professional development and training

Starting salary dependent on experience and education level

TO APPLY, please email your resume and cover letter