Technology Support Specialist

Brunswick School — a Pre-K through 12th Grade independent school in Greenwich, Conn. — seeks a skilled Technology Support Specialist. This is an exciting opportunity to work in a technology-infused environment, providing Tier I and II support to our learning community and our 1:1 device program. The position reports directly to the Director of Technology.

Note: This position requires extensive knowledge and experience in supporting Apple’s macOS and iOS platforms, along with Microsoft Windows 10.

Role Summary

The TSS is a key point of contact for IT related incidents and service requests and will provide Tier I and II support to end users — over the phone, via email, in-person and self-service — speedily resolving support requests to the user’s satisfaction, amid continuous service delivery demands. The TSS, along with the tech team, is responsible for the lifecycle management of around 800 Macintosh and Windows computers, 80+ printers and copiers; troubleshooting basic network connectivity and printing issues; and helping users with multiple software applications in an integrated (Mac and PC) environment.

Specific Responsibilities

Manage, troubleshoot, and document incoming help incidents and requests from end-users in a courteous manner, providing high quality hardware and software support to users across multiple campuses.

Range of support includes Apple Macintosh (90%) and HP/Lenovo hardware (10%), operating systems, network and printer troubleshooting, Audio/Video setup and support, help with Microsoft Office and Adobe Creative suites, configuring Interactive whiteboards, as well as supporting specific software applications used by individual departments.

Maintain accurate and up-to-date software and hardware inventory, licensing, and warranty coverage information.

User maintenance (add/move/delete) for Active Directory & Google App accounts.

Prep and deploy Mac and PC computers using automated tools for OS and App installs.

Perform desktop and laptop maintenance, including software and hardware upgrades.

Perform preventative maintenance, including checking and cleaning of workstations, printers, projectors and peripherals.

Provide feedback on recurring incidents to the DoT.

Job Requirements

Minimum of two years of experience in IT on a help desk, preferably in a Mac-centric, K-12 school setting.

Apple Certified Macintosh Technician (ACMT) is a plus. Must have experience in troubleshooting and supporting current Mac and Windows OS.

A background of ably supporting Microsoft Office and Adobe applications.

Experience with software and hardware inventory, licensing, and warranties.

Excellent interpersonal/customer service skills.

Exceptionally self-motivated and directed.

Keen attention to detail.

Superior analytical, evaluative, and problem-solving abilities.

Employment

The position offers a competitive salary. Health and wellness benefits are available to employees, subject to plan parameters.

FLSA Job Classification: Full-Time, Non-Exempt, Salaried.

Submit Resume

Please apply via email with a copy of your resume (in PDF format) and a thoughtful cover letter addressed to the Director of Technology. You must indicate “Tech Support Specialist 2020” in the subject line of an email submission.

Applications will be reviewed on a rolling basis; position will remain open until filled. Pre-employment background screening is required for all positions.