Customer Experience Manager
Vacancy expired!
Tenleytown Lawn and Landscape has been in business for over 20 years. We have long-term employees who take pride in their work and consider Tenleytown Lawn and Landscape their family. We are looking for a new family member to help bring us to the next level.
You would be our first point of contact for our customers, so enjoying people is a must. We need someone who can oversee the sales process, from prospecting, estimating, following up, closing the sale and ensuring the job gets done right, done on time, and done within budget.
Duties include:
Fostering mutually beneficial relationships with vendors and suppliers
Developing relationships with existing customer base-seeking referrals
Developing estimates with team assistance for landscape projects and multi-year maintenance contracts
Tracking and following-up on leads and customer meetings
Ensuring complete customer satisfaction through communication with all involved team members
Staying abreast of current trends in the industry
Participating in team meetings
Qualifications:
DRIVERS LICENSE REQUIRED
· Experience in residential/commercial landscaping or commensurate education
· 1-2 years of experience in sales development.
· Ability to read and understand RFPs and site drawings
· The ability to work independently and consistently provide timely follow up with prospects.
· Advanced presentation, interpersonal, organizational and negotiation skills.
· Ability to prioritize and manage multiple projects at once.
· Confident and professional phone, mail, and electronic prospecting skills.
· Excellent written and verbal communication skills.
· Effective sales, customer service, and communication skills required.
· Proficient in Microsoft Office.
Benefits: Company car, company sponsored training
We will check references and do a background investigation.
Vacancy expired!