Financial Services Representative Downtown/Sparro

Essential Duties and ResponsibilitiesBranch Employeesand#8226;Assist members in a friendly, professional manner, and support the Credit Union's mission statementand#8226;Demonstrate flexibility and a positive attitude when faced with complex situationsand#8226;Analyze, research and resolve problems and discrepanciesand#8226;Use knowledge and judgment to protect members and the Credit Union from lossand#8226;Understand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy Actand#8226;Follow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.and#8226;Participate in training activities to ensure compliance with Credit Union policies, state and federal regulationsand#8226;Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledgeand#8226;Actively participate in Credit Union initiatives and promotions and achieve assigned financial service goalsand#8226;Take on risk and utilize lending and disbursal limits commensurate with leveland#8226;Counsel current and prospective members about Credit Union products and servicesand#8226;Perform other duties and assist fellow employees, as assignedFinancial Services Representative I:and#8226;Process basic member transactions and maintain a balanced cash drawer; utilize proper cash handling proceduresand#8226;Complete member requests and transactions with accuracyand#8226;Establish relationships with members and seek opportunities to offer products and servicesand#8226;Record detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member serviceand#8226;Manage the traffic flow of members with a sense of urgency to provide minimal wait timesand#8226;Answer calls in a timely and professional mannerand#8226;All of the Branch Employees duties and responsibilitiesFinancial Services Representative II:and#8226;Develop a basic knowledge of consumer loans, new account applications, IRAs, and specialty accounts with support from othersand#8226;Process new account applications and offer additional products and servicesand#8226;Interview members and ask detailed questions to offer solutions that balance member needs with Credit Union riskand#8226;Communicate with members through the new account onboarding process and actively follow up to secure loan funding and discuss additional products and servicesand#8226;Document new account and loan applications using detailed notes to support a recommendationand#8226;Assist members by phone in a friendly and professional mannerand#8226;Demonstrate accuracy to ensure member satisfactionand#8226;Troubleshoot and resolve issues with recyclers and coin machinesand#8226;All of the All Branch Employees and FSR I duties and responsibilitiesLoan Officer I:and#8226;Take ownership of complex transactions with confidence, knowledge, and creativityand#8226;Approve and process consumer loans, new accounts, IRAs, and specialty accounts independently while making recommendations for counteroffer or denialand#8226;Provide financial education to assist members with solutions to achieve their financial goalsand#8226;All of the All Branch Employees, FSR I, and FSR II duties and responsibilitiesLoan Officer II:and#8226;Become a known resource throughout the branch by assisting members and coworkers with greater depth of knowledge of products, services, and procedures including IRAs and specialty accountsand#8226;Develop basic knowledge to process, review, and close home equity loansand#8226;Provide signature guarantee services and ensure requests have all required documentationand#8226;Review member applications and provide decision-making assistance to coworkersand#8226;Share knowledge and present ideas gained from opportun