19 Oct
Customer Service Reps Needed Immediately
New York, Binghamton 00000 Binghamton USA

Vacancy expired!

Job Duties:

Work in a fast-paced, heavy volume inbound call center servicing customer calls.

Assists customers with questions regarding account maintenance, violations, billing, etc. as well as research and resolve problems.

Disseminates information using training materials, handouts, and online tools.

Responsible for managing call lengths adhere to a predetermined level of productivity and quality standards.

Responsible for researching and resolving various customer disputes and inquiries with the intention of satisfying all customer requests and resolving all customer disputes.

Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.

Meet or exceed minimum standards for production and accuracy depending on assignment.

Performs account updates in strict adherence to departmental policy and procedures

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Vacancy expired!


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