Customer Success Specialist

At UL, we know why we come to work.Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!What you’ll learn & achieve:The Customer Success Specialist supports the client relationship bydemonstrating product/service features to help the customer achieve specific business resultsand maximize value from the product(s). JOB RESPONSIBILITIES:Support the client relationship by demonstrating product/service features to help the client account satisfaction, account growth by effectively responding to clientsensitive and urgent issues. May recommend specific solutions to achieve customer's desired result.

Supports client account satisfaction, account growth by effectively responding to client sensitive and urgent issues. May recommend specific solutions to achieve customer's desired result.

Meet with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.

Provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting Account Ownership roles by getting prospects’commitment with little or no supervision.

Performs other duties as directed.

What makes you a great fit:University Degree (Equivalent to Bachelor’s Degree) preferred and generally two years or more of related experience or demonstrated competency.

General knowledge of company policies and sales processes

Demonstrated ability to execute projects to stated objectives

Working knowledge of objectives, processes, and procedures of the applicable subunit(s) of the organization.

Has a general understanding of company's products and services

Minimal business travel required

What you’ll experience working at UL:Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious? To learn more about us and the work we do, visit Connect With Us!Not ready to apply?for general consideration.UL is committed to hiring and retaining a qualified diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class U.S. Citizenship is required for most positions.LocationUS-IL-Northbrook | US-NY-Melville | US-CA-Fremont | US-NC-Raleigh | US-WA-VancouverJob ID2020-18754of Openings1Job CategorySales