Operations Manager

Job Title: Operations Manager

Job Type: Full-time, Exempt

Job Site: Portland, OR - Administrative Office

Reports to: Executive Director

Salary Range: Depending on Experience, $3,700.67 to $4,059.47 per month

About the Position

At The Pathfinder Network, we envision communities that welcome all people, provide second chances, and create pathways to change.

As the Operations Manager, you will directly support the office management of TPN’s Administrative Office. You will deliver culturally-responsive, people-centered, and trauma-informed support when providing complex and routine administrative and operational projects agency-wide. You will support the Executive Director in the execution and management of special projects. In addition, as the agency Operations lead, you will manage, maintain, and improve upon internal systems including overall office management, agency-wide information technology (IT), database maintenance, internal operations projects, and any ad-hoc operational needs. The Operations Manager is an important part of creating a welcoming and positive working culture and office environment, prioritizing relationships and connection. As the Operations Manager, you will also provide back-up operational support to Parenting Inside Out curriculum sales. In addition, you will provide confidential administrative support for the Human Resources and Finance departments as requested. Core competencies will include: organizational skills; teamwork orientation; communication proficiency; technical capacity; and business acumen.

Job Responsibilities

In this role you will:

Perform office management for the administrative offices.

Manage a wide range of administrative support and operational related tasks independently with little to no supervision. Coordinate and project manage multiple assignments that may involve staff from various departments.

Act as the administrative liaison by coordinating with internal and external partners.

Work collaboratively with Administrative Support Specialist to carry out clerical and other routine administrative tasks.

Be responsible for cell phone management, computer equipment and inventory maintenance.

Process confidential documents and materials.

Manage the administration of TPN’s internal subpoena process.

Organize and maintain office operations and procedures.

Serve as the point-of-contact for maintenance, mailing, shopping, supplies and equipment.

Monitor, manage and improve the efficiency of support services, including IT, file management and data management.

Supervise the maintenance and alteration of office areas, as well as layout, arrangement and housekeeping of office facilities.

Responsible for meeting scheduling and coordination.

Be responsible for process and policy implementation in support of TPN’s organizational goals.

Manage a range of projects encompassing strategy implementation, process improvement, systems implementation and organization changes.

Act as project and program support when needed.

Provide project management support to the Executive Director and Executive Team.

Work with other members of the Executive Team to ensure successful communication and coordination agency wide.

Work alongside Accountant and Director of Finance to initiate and implement new vendor relationships when needed.

Act as a backup and provide confidential support for Finance and Human Resources functions.

Oversee the maintenance of organization's IT and phone system by liaising with external contractors and providing the necessary training and/or support to staff.

Coordinate the creation of new employee network accounts through working with external IT contractor.

Support in the creation of curriculum manuals, program materials and kits for other agency programs and order materials needed.

Manage and maintain inventory of curriculum manuals and materials across the agency.

Assist in developing and producing training props for curriculum

Act as backup on fulfillment of curriculum manuals for internal and external clients utilizing Financial Edge.

Act as backup on technical assistance with curriculum sales customer service training.

Serve as backup in creating, maintaining and editing program documents.

Lead and partner with others to plan and carry out agency events.

Provide support to Administrative and Operational support to the Executive Director.

Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position doesn’t have supervisory responsibility.

Working Conditions

Please note that the working conditions described below are different during the COVID-19 pandemic and Oregon wildfires. The description below describes typical working conditions once normal operations resume. TPN is prioritizing the safety of employees and participants during this time, and we are making adjustments to ensure a safe environment.

This job operates within an office and community service delivery setting. This is largely a sedentary role and this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms.

This is a full-time, exempt position. Typical days of work are Monday through Friday; however, evening and weekend work is required as needed.

Travel may be required between TPN work locations across the State of Oregon, which may require an overnight stay.

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Qualifications

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Equivalent to an Associate’s Degree in a related field

Two or more years of related experience working in progressive administrative roles

Experience working with diverse populations

Intermediate level computer capabilities in use of data bases, web-based environments, word processing, email, and spreadsheets

Must pass a criminal history background check (a criminal record is not automatically disqualifying), employment verification, and drug screen (which does not include testing for marijuana).

Valued Education and Experience

Equivalent to a Bachelor’s degree in a related field

Three or more years of related experience

Experience in a corrections, criminal justice, or nonprofit settings

Benefits

The Pathfinder Network offers benefits to all employees. Our benefits package includes:

Employer paid employee-only health, dental, and vision insurance (available to full-time employees working 30 hours or more per week)

Employer paid Short Term Disability and Accidental Death & Dismemberment insurance (available to full-time employees working 30 hours or more per week)

Generous paid time off accruals, including 13 paid holidays per year; please note that part-time employees accrue sick time only and paid holidays are pro-rated based on scheduled hours worked.

401(k) Plan including a 2% employer-paid match

Access to an Employee Assistance Program (EAP)

About The Pathfinder Network

Since its founding in 1993, The Pathfinder Network has expanded from its initial work as a contractor with the Oregon Department of Corrections facilitating cognitive programming to an agency offering multifaceted programs in corrections and in the community.

Collectively our programs have served over 40,000 justice-involved individuals and their families.

In 2012, The Pathfinder Network merged with the Children’s Justice Alliance, an agency focused on advocating for children of incarcerated parents and promoting parenting programs for justice-impacted parents. Through the Children’s Justice Alliance program, The Pathfinder Network markets the Parenting Inside Out® curriculum and trains criminal justice agencies to successfully implement Parenting Inside Out, now used now used across the world.

Our Mission

We provide justice system-impacted individuals and families the tools and support they need to be safe and thrive in their communities.

Our Values

We believe all people have the capacity to change. We honor the dignity and worth of every individual, engage our clients and employees with compassion, and bring excellence to all we do.

We strive to create a diverse and inclusive environment. We welcome applicants from diverse backgrounds and experiences. We are an equal opportunity employer.

How to Apply

Please submit your application, with your cover letter and resume, through our employment portal:https://recruiting.paylocity.com/recruiting/jobs/Apply/377277/The-Pathfinder-Network/Operations-Manager