Call Center Manager

Job Description

• Training and resources to learn and develop highly desired skills.
• A placewhere you can help members and teammates in meaningful ways.
• #DadJokeThursdays and #AppreciationFriyays (ask us about what this is)
• Full Benefits Package, Sundays off, 10 paid holidays.
• A job that looks great on a resume!
• All the coffee your heart desires.
• Halfway decent potlucks.

• Attract and retain top talent through servant leadershipandcontinuous coaching.
• Work closely with management to develop and implement Call Center vision.
• Implement new and existing phone system initiatives to enhance Call Center experience.
• Develop and implement KPIs, and work with Call Center Supervisor and Team Lead to maintain performance and motivation of staff.
• Analyze data then make effective decisions based on findings.

Qualifications

• HS Diploma/GED
• 3+ years progressive Call Center experience
• 2+ years experience in Supervisor role
• Ability and experience inanalyzing, interpreting and utilizing data
• Here are some traits we're looking for:
  • People centric, highly service oriented, champion for change, self motivated, work with minimal supervision, excellent written and verbal communication, excellent crisis management skills.

• Supervisor experience within a Call Center environment
• Credit Union or other Financial Institution experience
• Familiar with Cisco/Finesse Phone Systems
• Prior experience managing remote workers
• Bilingual - Spanish

Additional Information

All your information will be kept confidential according to EEO guidelines.