Customer Service Representative

Job Type: Full-time

Salary: $14.00 /hour

E-Commerce company is currently seeking a Customer Experience Specialist to join us at our headquarters in Pawtucket!

The Customer Experience Specialist must be relentlessly organized and detail-oriented, keeping records of every customer interaction and ensuring that all procedures are followed exactly. The ideal candidate will possess a positive attitude and always be ready to work with others to complete a goal, this position will require you to take on tasks that are outside of the scope of a typical Customer Service role. This daily collaboration between Customer Service and our fulfillment team is essential to our operations, we have a small team at the factory so we all work closely and thrive off positivity together!

Preferred qualifications:

Previous call center or customer relations experience

Ability to work both independently and in a team environment with minimum supervision

Experience prioritizing tasks to ensure efficiency

Exceptional interpersonal and communication skills

Consistently punctual attendance

Confidence in communication

Relentless optimism

Sense of humor

Our factory is open Monday-Friday from 9am-5pm so please keep that in mind when considering this position. We are not offering any hours outside of this timeframe and expect the Customer Service Specialist to adhere to this schedule. If you are the type of person who always goes the extra mile to maintain the highest level of customer satisfaction, we look forward to hearing from you!

Job Type: Full-time

Experience:

sales: 1 year (Preferred)

Customer Service: 2 years (Required)

Work environment:

Office

Communication method(s) used:

Email

Phone