21 Oct
ETS Queue Manager
Washington, Seattle-tacoma 00000 Seattle-tacoma USA

Vacancy expired!

Purpose

Primary responsibility is to focus on the department’s queue : ensuring that deliverable deadlines are being met, communicating with the internal team to get deliverables and tasks assigned out correctly, ensuring that deliverables are completed accurately and efficiently, and to maintain a direct and proactive line of communication between ETS, Forensics and Client Services teams.

Secondarily, this role acts as a senior technician assisting with the execution of queued tasks and acting as an escalation point for ETS team members with respect to any obstacles or challenges encountered.

What You'll Do :

Supervise the queue to ensure the daily completion of jobs are done accurately and on-time and that processing resources are being utilized appropriately.

Monitor, prioritize, and re-prioritize deliverables as needed, in consultation with Client Services, to ensure successful outcomes for our clients.

Maintain a sense of urgency on all work orders and internal workflow requests.

Assigns out work orders internal requests as needed to keep deliverables on track and ensuring appropriate utilization of staff and system resources.

Maintain proactive, real-time communication with Client Services and ETS teams with respect to deliverables and build a cooperative, constructive relationship to enable smooth service delivery.

Serves as a cross-team liaison with other departments such as Client Services, ETS, Forensics, and Review Solutions to establish deadlines, workflow, and issue resolution based on team’s resources.

Participate in daily status / pipeline meetings and update the team with the daily priorities and any deliverables in the pipeline that are expected in the near future.

Lead seamless transitions of tasks and statuses between shifts.

Assist leadership with ensuring departmental adherence to company standards and client-specific technical specifications.

Make recommendations for improved workflow, quality, internal documentation, and processes to increase efficiencies including error review.

Act as an escalation point and senior resource for troubleshooting and determining solutions for custom requests or engaging team resources to help find solutions.

Understand the strengths and needs of team resources, providing task management and direction.

Manage and monitor the quality of the team’s output, coaching employees on technical issues and making procedural, documentation, and standards improvements recommendations.

Other duties as assigned.

Direct Reports : n / a

What You'll Need :

Able to work an evening shift from Tuesday to Saturday; 3pm to 12am PST.

Associate’s degree, two year certification, or equivalent work experience.

Minimum of 1-2 years experience handling sensitive data, preferably in an electronic discovery environment.

Computer forensics experience or relevant experience with industry tools such as EnCase, FTK, X-Ways, etc. is preferred.

Working knowledge of litigation support and forensics applications, such as IPRO eCapture, Nuix, LAW, Relativity, Concordance, SQL, etc. is a PLUS

High level of proficiency with Excel, and Microsoft Office suite.

Proven team leadership experience with great communication skills.

Must have an exceptional attention to detail and high level of organizational skills.

Must have great multi-tasking skills to stay engaged with multiple priorities at any given time and be able to so with a positive, solution-focused attitude.

Demonstrated aptitude organizing, coordinating, and owning multiple projects simultaneously and adapting to change.

Demonstrated passion for driving process improvement, collaboration and innovation as part of a cross-functional team.

Ability to solve problems, prioritize, and multi-task in a fast-paced, deadline-driven environment.

Vacancy expired!


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