Business Support Analyst - Portage, MI

Kelly Services is seeking an IT Business Support Analyst for a medical devices company located in Portage, MI .If you're interested in the position, please send a follow up email (with your resume) to somp767@kellyservices.com for further consideration. Thank you for your time and I look forward to working with you.Job Title: IT Business Support Analyst (PowerBI) (Support Analyst – Sales Enablement)Location: Portage, MIType: W2 Contract ONLYLength: 12 months (Possibility of extension or Contract to hire)Pay rate: $35 - $37 per hourEssential Duties & ResponsibilitiesSupport end users in the use of our tools and investigate any issues that may arise.

Develops metrics to track and monitor the demand of our end users through all means of intake.

Develops and delivers self-service reports to our user base using Power Bi and other solutions

Partner with sales trainers and marketing to deliver a cohesive training strategy to our sellers that connects the use of tools to the practical application in their business.

Responsible for effective communication strategy between this team and our customers.

Maintains and Improves sales tools by working with our IS business partners. Establishes user requirements, monitors development, tests solutions and helps launch new functionalities.

Work with the sales operations team to support day to day needs and offload transactional workloads.

Define and suggest improvements to current processes to streamline workflows and improve efficiencies.

Education & Special TrainingsAssociates or Bachelor’s degree in business administration or related.

Experience in Power Bi, Salesforce.com, Pardot, Marketo r Oracle CPQ (Certifications are +)

Microsoft Office Suite Qualifications & Experience

3-5+ years relevant combined experience required

Customer Service or customer-oriented call center type environment.

Business analyst or marketing analyst.

Tier 1 level IS or business support. Fast Learner

Adaptable High Energy

Communication Skills

Project Management.

Ability to build and maintain strong relationships in a corporate environment.

Thank you,Soma PatanaikProfessional Technical RecruiterKelly Services, Inc.somp767@kellyservices.comWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.#KellyGTS