Windows Technical Support Engineer

Job Description

The Windows Technical Support Engineer provides inbound technical support for Veeam’s products via the telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files. This

• Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
• Research and troubleshoot customer problems and inquiries
• Update and workassigned cases in a timely manner
• Maintain strong customer rapport and excellent, timely communication
• Contribute to documentation to build Veeam’s knowledge base

Qualifications

• Creativity and perseverance for solving problems
• Proven track record of high customer satisfaction ratings in customer or technical service role
• Strong written and oral communication skills
• Collaborate in ourwork environment for team success
• Encouragement during stressful times for yourself and to peers
• Advanced use of
  administrator-level tasks with the following;
  Windows OS 2008(r2)/2012(r2)/2016/2019
• Good understanding of Active Directory

• Deep understanding of the OSI model and practical
  knowledge of TCP/IP (firewalls configuration, NAT, connectivity troubleshooting)
• Previous experience or
  good understanding of virtualization technologies;VMware ESX(i), Microsoft Hyper-V
• Following experience would be considered as a plus:

1. Powershell scripting
2. SAN administration
3. Database engine/ Microsoft SQL
4. Deep log analysis
5. Wireshark (tcpdump)
6. Application performance analysis (sysinternals, windbg)
7. Microsoft Exchange server administration

Additional Information

• 3-5 years of
  technical troubleshooting experience in a role where
  analytical troubleshooting and problem resolution skills were required

• Certifications in server and networking highly desired

• Bachelor’s degree preferred
• Excellent communications skills (verbal and written)
• Able to work independently in a fast-paced environment
• Operate effectively in stressful situations

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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