22 Oct
Customer Service Assistant
Illinois, Usil 00000 Usil USA

Vacancy expired!

Job Description

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

Responsibilities

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
  • Receive and resolve, within established guidelines, customer issues, questions and concerns.
  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
  • Download, distribute, and answer all customer questions received via email.
  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
  • Perform other duties and responsibilities as required or requested by management.
  • Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

Qualifications

  • Experience creating and maintaining productive client relationships.
  • Previous experience in customer services or contact centers is desirable but not mandatory;
  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
  • Able to implement solutions to general and specific customer concerns.
  • High School Diploma or GED.
  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
  • Possess good organizational skills and record-keeping skills.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.
  • Good problem-solving ability.
  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;

Additional Information

  • 401(k)
  • Disability Insurance

Vacancy expired!


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