Branch Manager

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina.

Role Overview:

Self-Help Federal Credit Union (SHFCU), a nationally recognized non-profit community development financial institution, is seeking a hands Branch Manager for our fast-growing MKE South branch and significantly expand our community outreach efforts in the area. This is a unique opportunity for an experienced manager to join a leader in community development finance to help expand its impact serving low-income and otherwise underserved communities.

Manage assigned branch toward a strong economic performance including: achieving branch goals and budgets; community relations and new business development; originating mortgage loans; staffing branch operations; supervising and developing member service representatives; ensuring effective and efficient member service, maintaining adherence to branch operating policies, procedures, and regulations and maintaining appropriate facilities, equipment and physical security.

Essential Responsibilities:

Helping to establish priorities and goals for the branch.

Serving as the primary “face” of SHFCU in the community, including appropriate involvement with community organizations

Leading branch outreach and business development efforts and assisting/coaching other branch staff to contribute effectively

Achieving branch goals, including member, deposit and lending growth and other goals as agreed

Effectively hiring and managing branch staff, with a focus on staff training and development

Fully understanding all branch operations, effectively coaching staff and filling in when necessary

Ensuring adherence to operating policies and procedures and that branch operations deliver excellent operational metrics and member service

Generally overseeing branch facilities and equipment

Fully understanding and embracing Self-Help’s culture, building and reinforcing it throughout the Pomona operation

Build and manage a local Branch Advisory Board

Perform other duties and projects as assigned

Credentials, Experience and Skills:

Bilingual Spanish/English

At least 8 years of relevant work experience, including 3+ years of management/supervisory responsibility

Experience involving customer service, selling, business development and/or operations; banking or credit union experience strongly preferred but not required

Prior credit/lending experience strongly preferred

Strong communication skills, verbal and written – including good listening skills

Strong computer skills and aptitude; banking, credit union or EFT transactions knowledge; and Microsoft Office (Word, Excel, and PowerPoint) suite.

Preferred

Strong commitment to our mission – creating economic opportunity for traditionally underserved communities – and a desire to work actively in such communities

Strong cultural competency and a preference for working in organizations that value diversity, teamwork and collaboration

Demonstrated capacity to successfully lead business activities, build relationships and manage staff

Physical Requirements:

Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.

Compensation:

Competitive salary, based on experience, plus a generous benefits package that includes health, dental, life insurance, flexible spending plan, retirement plan, paid parental leave, and domestic partners policy.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.