Wanted: home based independent contractor to handle Customer Service

Home based independent contractor wanted to handle Customer Service for fast growing marketing company

Opportunity:

Provide personalized, phone & email-based customer service for our clients located throughout the US.

Every month (and as needed) you will contact each client via phone and email to:

Review each client’s marketing progress report

Identify any areas that need to be fixed or improved

Point out the highlights of what is working and what isn’t working along with an explanation of why it’s working or not working

Offer potential and applicable upsells to clients

You will also be responsible for on-boarding new clients via our “intake” process system, which includes a 45-minute interview with new clients, and oversight of their account during the on-boarding process.

Pay:

The starting pay is $15 per hour, paid each week through ACH deposit. At 90 days, your performance will be reviewed. If you pass the review, you will be raised to $17 per hour. After a 1-year review, you will be raised to $19 per hour. After 7 full months of working with us, we also offer a “book of business” bonuses, in which you will receive a small percentage of the monthly payment of each of the clients you manage.

Does this describe you?

You have had a great track record of success and want to be recognized for your contributions.

You have the ability to keep your own files, schedule, and records well organized and easily retrievable when needed. There are lots of moving parts to this position, and STRONG ATTENTION TO DETAIL IS AN ABSOLUTE MUST.

You want to be part of a high energy, fast growing team that provides quality products and services people actually want.

You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.

You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.

You bring ideas to the table. You not only follow plans currently in place, but can provide new ideas and outlook.

You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person - we are looking for you.

RESPONSIBILITIES:

Onboard new clients (Intake Process)

Assist new clients with providing us access to FB and Google Maps and other social media platforms

Establish client goals and go over services in contract that they can expect to receive

Go over client’s marketing results from all their marketing channels and show trends

Suggest additional service offerings to help them improve their marketing

Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible

For clients that are difficult to get in contact with, use a series of voicemails and emails to maximize the chances that the client will engage in a monthly overview call

Be the primary account manager for customers and prospects

Quickly report any problems with any service when detected

Develop and maintain strong relationships with clients to ensure continued customer loyalty

Be on the lookout for ways to improve our products and services

Answer and return client phone inquiries

Look for ways to improve client retention

Contact customers following new sales to ensure ongoing customer satisfaction and resolve any complaint

Identify trends in customer satisfaction or dissatisfaction

Perform other duties as assigned, including: updating multiple spreadsheets and email threads to keep team informed of ongoing client issues, situations, billing problems, etc.

QUALIFICATIONS:

You must have your own computer, internet access, phone, and a quiet place to make calls.

Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.

Experience with RingCentral (call-app) and Zoho (CRM) is a plus, but not required.

Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).

Nights and weekends are not required nor anticipated.

Must be willing to dedicate time to learning our marketing methods and how they apply to attorneys. Must also learn how attorneys function in various practice areas and what their specific needs are.

Must have passionate and personal voice

Must be a great communicator both written and verbal

A highly results oriented, articulate, decisive, self-starter who energizes people around him/her.

Ability to meet deadlines is essential

You will be remote and will be responsible for your own work environment, reporting, and have a strong work ethic with the ability to self-motivate.

Successfully complete screening process.

Important: Before you call to respond for this position…

Our company provides done-for-you marketing for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

If you are the above person, seeking to make a difference and to be recognized for your contribution, please call (213) 529-0006 and follow the verbal instructions.

Do not respond to this posting by email at this stage – you must call the number above instead.

Principals only. Recruiters, please don't contact this job poster.

do NOT contact us with unsolicited services or offers

Other Pay: Pay escalates to 17 per hour after 90 days and 1yr successful review escalates to 19/hr.

Book of business override bonus begins month 7 onwards.