Marina Dockhand

Dockhand

Position Summary

The Dockhand is responsible for assisting the marina team in order to serve marina customers and guests by performing a variety of tasks including but not limited to general operation of the docks and assisting boaters. The Dockhand must work to maintain a safe and clean environment throughout the harbor and marina facilities.

Essential Duties and Responsibilities

Provide SHM members with the best experience possible

Greet all customers in a manner that expresses a kind, courteous and professional character

Help orient members and guests to the marina, facilities, and answer other commonly asked questions

Assist customers with general boating needs

Maintain and clean restrooms, docks, walkways, grounds and other areas designated by management

Ensure docks and equipment are operational at all times

Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations

Provide sanitary pump out services to member vessels on pre-defined schedule

Maintain the cleanliness and appearance of the Ship Store

Assist customers at fuel dock, help fuel customers tie up, ensure they are given the correct fuel hose (i.e. gas or diesel), tidy up hoses when they are not in use

Availability to work overtime when required

Ability to work weekends and holidays

Technical and Physical Requirements

Ability to work safely around the water

Must be able to swim

Ability to lift 30 pounds

Basic boat handling skills preferred

Previous marina experience preferred

Previous customer service experience preferred

Minimum Soft Skills Qualifications

Excellent verbal and written communication skills

Positive attitude and willingness to learn

Ability to provide exceptional customer service and an understanding of customers’ needs

Excellent interpersonal and collaborative skills while working both independently and within a team context

Demonstrates ability to prioritize and work unsupervised

Eager to engage in a growing, fast paced, and industry-leading company

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing private equity sponsored company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.